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Routing #311079270
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Routing #311079270

Privacy & Security Center

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State-of-the-Art Security

Our MyNCU Mobile app employs the latest in biometric technology to enhance the security of your mobile banking experience. Conveniently access your account using facial recognition, fingerprints, or a username and password.

Our Online Banking platform prioritizes your security with state-of-the-art security measures, including robust two-factor authentication, to ensure your financial information is protected and your online banking is secure.

Monitor with Credit Score

Set up alerts to monitor your credit with our free tool, Credit Score, and keep an eye out for unexpected changes.

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How do we keep your personal information safe?

We take safeguarding your information seriously. Read our Privacy Policy and Online Privacy Policy.

What is the NCUA? 

Neighborhood CU is insured by the National Credit Union Administration, an independent agency of the United States government created to ensure the safety and soundness of federal credit unions. 

Our main priority is members' safety. Scammers can easily spoof bank phone numbers and instruct you to bypass scam warnings set up for your protection. Neighborhood Credit Union will never initiate communication and then ask for your personal information via phone, text, or email. If you receive a phone call, text, or email from us that seems suspicious, please do not hesitate to alert us by calling 214-748-9393.


Neighborhood Credit Union Security Center: Your Protection Hub


Fake Check Scams

How it Works: Scammers pose as legitimate employers, offering job opportunities with promises of remote work. They send fake checks to applicants, asking them to deposit the funds and then wire back a portion under the guise of covering expenses or purchasing equipment.

How to Avoid: Verify job openings before applying. Research the company to ensure legitimacy. Never deposit checks from unknown sources or send money back to the sender.

Charity Scams

How it Works: Fake charities requesting donations for a cause that doesn't exist.

How to Avoid: Donate to well-known, reputable charities. Verify the legitimacy of lesser-known organizations before giving.

Tech Support Scams

How it Works: "Your computer has a virus! Call this number for tech support."

How to Avoid: Tech support should be initiated by you. Don't call numbers from unsolicited pop-ups. Verify the legitimacy of the support service.

Phishing Scams

How it Works: Receiving emails that appear to be from trusted organizations requesting personal information or login credentials.
How to Avoid: Be cautious when clicking on links or sharing sensitive information via email. Verify the sender's authenticity before responding.

Lottery of Prize Scams

How it Works: "Congratulations! You've been selected as a winner in a random draw. To claim your prize, you just need to pay a processing fee."
How to Avoid: Legitimate lotteries and contests don't require you to pay upfront fees to claim winnings. Be skeptical of unsolicited prize notifications that ask for money.


How it Works: You receive a phone call or text message that appears to be from your credit union. The message claims there is a security issue with your account and asks you to click a link or provide personal information to resolve the issue.
How to Avoid: Be cautious when receiving unsolicited messages or calls from your credit union. Always verify the authenticity of the communication by contacting your credit union directly using official contact information found on their website or your account statements.

Romance Scam

How it Works: "I've fallen in love with you, but I'm in a financial crisis and need money to visit you in person. Can you send me some funds?"
How to Avoid: Be cautious of individuals who quickly profess love and ask for financial assistance. Avoid sending money to someone you've only met online or by phone.


How To: Card Management in the MyNCU Mobile App


How To: Upload Documents in MyNCU App


How To: Update Information in the MyNCU Mobile APP


How To: Send a Secure Email


How To: Secure Chat in Online Banking


How To: Update Passwords in Online Banking

Debit Card Dispute & Fraud Claims Info 

Think you may need to file a dispute or fraudulent claim, but aren't sure? Let us guide you on whether or not you need to file.

File a Credit Bureau Dispute

Think there might be an error with your Neighborhood Credit Union account after reviewing your credit report? You can mail or email us your dispute in writing or submit your requests directly to the credit reporting agencies. 

External Funds Transfer Disclosure

Read the federal statements required by the Electronic Fund Transfer Act, including information about the use of Personal Identification Number (PIN), passwords, ATMs and more. 

Digital Payments Terms and Conditions

Terms and Conditions and Privacy Policy for adding your Neighborhood Credit Union Credit or Debit Card to Mobile Wallet Service. 

Privacy Policy

Discover what we do with members private information.


This is a national public awareness campaign aimed at increasing the understanding of cyber threats and empowering the American public to be safer and more secure online.

Department of Homeland Security (DHS)

The DHS offers resources on cybersecurity awareness and tips for staying safe online.

Better Business Bureau (BBB)

The BBB provides information on scams and fraud, as well as reviews of businesses. offers a variety of resources related to privacy, security, and fraud prevention.

This website, managed by the FTC, provides step-by-step guidance for victims of identity theft. 

National Cybersecurity Alliance

This organization offers tips and resources to help individuals and businesses stay safe online.

Read More

Consumer Financial Protection Bureau (CFPB)

The CFPB provides resources on financial education and protection, including information on avoiding scams and protecting personal information.

Federal Trade Commision (FTC)

The FTC offers a wealth of information on identity theft, online security, and privacy. 

National Credit Union Administration (NCUA)

The NCUA offers important resources and guidance on credit union safety, privacy, and security.

We're here to help! 

If you receive a phone call, text, or email from us that seems suspicious, please do not hesitate to get in contact with a trusted Neighborhood Credit Union representative to confirm.