Where can I make my loan or credit card payment?

Self-Service Options:

Payment from Neighborhood Credit Union accounts

• Online Banking: Login and click on “Move Money” tab. Transfer a single payment or setup automatic recurring transfers from your Neighborhood Credit Union account.
• MyNCU Mobile App: Login and tap “More” then tap “Make a Loan Payment.” Transfer a single payment or setup automatic recurring transfers from your Neighborhood Credit Union account.
  • MyNCU Mobile App available to download from the Apple App Store or Google Play Store.
• Not currently enrolled in Online Banking? Learn how to enroll here.

Payment from Another Bank

• Electronic payments (ACH) are accepted from a non-Neighborhood CU checking or savings account.
  • Online Banking: Login, click on “Additional Services” and then click on “E-Payments”.
  • Phone System: Call 214.748.9393, use Loan Payment options not labeled “Live Representative”

Online Bill Pay from Another Bank:

• Have another bank send your payment directly to your Neighborhood Credit Union loan.
  • Enter in the following information to your bank’s online Bill Pay System:
  • Payable to: Neighborhood Credit Union, P.O. Box 803476, Dallas, TX 75380
    • Routing # 311079270
    • Your Loan Account/MICR #

Payment by Mail:

• Send check or money order payable to Neighborhood Credit Union with the loan account/MICR # on the memo line to: Neighborhood Credit Union, P.O. Box 803476, Dallas, TX 75380

Neighborhood Credit Union Branch:

• View Branch Business Hours
• Payment Methods: Cash, check and money order.
• Neighborhood CU Account: Ask a representative for help in setting up recurring loan payments.
• Payments by Card: Make a payment in person, MasterCard and Visa credit and debit cards accepted. Discover Card and AMEX are not accepted at branch locations. Credit Card payments are processed as a Cash Advance. Refer to your Credit Card’s Terms & Conditions for Cash Advance Fee information.
• From Another Bank: Ask a representative for help in setting up recurring loan payments.

Branch Locations Night Deposit Drop Box:

• A secure drop box is available at each Neighborhood Credit Union branch (Anna and Prosper locations have a 24-hour video ATM) for loan payments and deposits after-hours and on weekends. Drop box payments will be collected and processed by the end of the next business day.
• Shared Branch Network:
  • Make a payment nationwide at any Shared-Branching CO-OP location with cash, check, money order, debit or credit card. To find the nearest Shared Branch use the myncu.com locator

Neighborhood CU Employee Assists with Payment

• Neighborhood CU Representative Assisted Options (Refer to Fee Schedule for Service Fee)
• Representative assists with setting up an ACH Loan Payment or making a payment by credit card (Master Card or Discover) or debit card (MasterCard or Visa). Visa and AMEX credit cards are not accepted by phone or live chat.
  • Phone System: Call 214.748.9393, follow prompts for Loan Payments > Speak to a Representative.