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Neighborhood Credit Union
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Privacy Policy

Rev. Date 6/2020


What Does Neighborhood Credit Union Do With Your Personal Information?

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social security number
  • Account balances
  • Payment history
  • Checking account information
  • Overdraft history
When you are no longer our customer, we continue to share your information as described in this notice.
How? All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information, the reasons Neighborhood Credit Union chooses to share, and whether you can limit this sharing.
Reasons We Can Share Your Personal Information Does Neighborhood Credit Union Share? Can You Limit This Sharing?
For our everyday business purposes
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes
to offer our products and services to you
Yes Yes
For joint marketing with other financial companies Yes Yes
For our affiliates’ everyday business purposes
information about your transactions and experiences
No We Do Not Share
For our affiliates’ everyday business purposes
information about your creditworthiness
No We Do Not Share
For our affiliates to market to you Yes Yes
For nonaffiliates to market to you No We Do Not Share
To Limit Our Sharing
  • Call 214.748.9393 - our menu will prompt you through your choice(s) or
  • Visit us online at
Please Note:
If you are a new member, we can begin sharing your information 1 days from the date we sent this notice. When you are no longer our member, we no longer continue to share your information as described in this notice.
Questions? Call 214.748.9393 / 800.321.3728 or go to
Who we are
Who is providing this notice? Neighborhood Credit Union
What We Do
How does Neighborhood Credit Union protect my information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We restrict access to nonpublic personal information about you to those employees who need to know that information to provide you services.
How does Neighborhood Credit Union collect my information? We collect your personal information, for example, when you
  • Open an account or deposit or withdraw from your account
  • Apply for a loan or provide account information
  • Give us your income information
We also collect your personal information from others such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing? Federal law gives you the right to limit only
  • Sharing for affiliates’ everyday business purposes –information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
What happens when I limit sharing for an account I hold jointly with someone else? The joint account holder's information will be limited as well.
Companies related by common ownership or control. They can be financial and non-financial companies. Neighborhood Credit Union does not share with affiliates.

  • North Texas Capital Advisors
Non‑Affiliates Companies not related by common ownership or control. They can be financial and non-financial companies. 
Joint Marketing A formal agreement between non-affiliated financial companies that together market financial products or services to you. 
Other Important Information
Neighborhood Credit Union does not sell your personal information to any third-parties.

California Consumer Protection Act: Our California residents have the right to restrict the sharing of personal and financial information with our affiliates and outside companies that we do business with. We will limit sharing to information necessary for us to follow the law, as permitted by law, or to give you the best service on your accounts with us. Accounts with a California mailing address are automatically treated as if they have limited the sharing with affiliates and non-affiliates for marketing purposes. California residents have additional options to limit information sharing. Please submit inquiries to 214.748.9393 or

Telephone Communications: All telephone communications with us or our authorized agents may be monitored or recorded.

Online Privacy Policy

This Online privacy policy governs the manner in which Neighborhood Credit Union collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site") or MyNCU Mobile application (“Site”), collectively referred to as "Site". This online privacy policy applies to the Site and all products and services offered through the Site by Neighborhood Credit Union.


We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Site, register on the Site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and social security number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.


We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.


Our Site may use "cookies" to enhance User experience. A User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, they should note that some parts of the Site may not function properly.

We may also use other online tracking devices such as pixel tags and clear GIFs (also known as web beacons) to collect Online/Mobile Activity Data about you depending on your browser settings. A Web beacon is a small string of software code that represents a graphic image on a website or email.

We may also partner with third parties to deliver advertisements and monitor activities on our own website and other websites. Our partners (e.g. website provider, customer relationship manager) may use cookies, web beacons, and/or other monitoring technologies to compile statistics about website or mobile app visitors.


We use a tool called “Google Analytics” to collect information about use of our website. This tool uses persistent cookies to allow us to see behavior information and we may also use this data to create remarketing lists. Visitors can opt-out of Google Analytics for Display Advertising ads using Google’s Ad Settings. You can opt out of Google Analytics without interrupting your experience when visiting our website. For more information on opting out of Google Analytics tracking, visit Google here.


We offer a mobile application that provides the ability to access some of our products and services. When you use the MyNCU mobile app, we may collect information such as unique device identifiers, screen resolution and other settings, information about your location (with your permission), and more. Our mobile app permissions include: Camera, Contacts, Location, Phone, and Storage. These permissions can be modified by the user at any time by accessing the devices app permissions administration screen.

MyNCU Mobile App collects user’s location data even when the app is closed or not in use for the purposes of location-based promotional offers, to provide personalized branch experiences, and to support advertising.


Neighborhood Credit Union may collect and use Users personal information for the following purposes:

  • To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

  • To improve our Site

We may use feedback you provide to improve our products and services.

  • To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To run a promotion, contest, survey or other Site feature

To send Users information they agreed to receive about topics we think will be of interest to them.

  • To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.



We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.


We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.



The Children’s Online Privacy Protection Act (COPPA) gives parents increased control over what information is collected from their children online and how such information is used. COPPA applies to websites and services directed to, and which may collect information from, children under the age of 13. Our websites and online services are not directed at children under the age of 13, and we do not knowingly collect, maintain, or use personally identifiable information from them. We do offer products and services to teens over the age of 13 under the supervision of a parent or legal guardian who may use our website, and only collect information necessary to provide those products and services.


Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.


Neighborhood Credit Union has the discretion to update this online privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this online privacy policy periodically and become aware of modifications.


By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

The Online Privacy Policy was last updated on April 30, 2021.