Frequently Asked Questions
Account Balance and Transfers
How can I check my account balance?
How can I make a debit card dispute?
How can I dispute a charge on my credit card?
Applying for an Auto Loan
What is a Courtesy Pay limit?
When you say I have a $1,500 Courtesy Pay limit does that mean you are giving me extra money in my account?
Does it mean I will always have access to that money?
If I have Courtesy Pay on my account, does it mean you will pay my item(s)?
You keep saying good standing what does that mean?
What happens if I don’t want to be in the Courtesy Pay service?
If I have the Courtesy Pay service on my account and keep enough money in it to pay for all my purchases will you still charge me?
Am I signing up to pay these fees?
Why is that fee so high?
I don’t want you to pay items when I don’t have enough money. What do I do?
When you say link accounts together what do you mean?
Does linking accounts together (overdraft protection) cost me anything?
What happens if I don’t have enough money in my linked account?
I never overdraw my account, should I sign up for the Courtesy Pay service?
How do I sign up for Mobile Deposit?
Switching to Neighborhood CU
American Consumer Council
What is the American Consumer Council (ACC)?