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Neighborhood Credit Union
Routing #311079270
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Routing #311079270
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Routing #311079270
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Routing #311079270
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Frequently Asked Questions
Online Banking
Online Banking
How do I enroll in Online Banking?
Where can I find routing and account numbers?
How do I reset my account password?
How can I manage my account from home?
Can I order checks online?
Where can I make my credit card payment online?
Where can I find Zelle FAQs?
eStatements
How do I sign up to receive eStatements?
Where do I view my eStatements?
Is there a fee for paper banking statements?
Get Cash Back
Rewards
What is
Get Cash Back
Rewards?
How do I activate
Get Cash Back Rewards
offers?
MyNCU Mobile App
MyNCU Mobile App
Where can I download the MyNCU Mobile App?
How do I reset my login information from the MyNCU Mobile App?
How can I manage my account from home?
MyNCU Mobile Deposit
How do I sign up for Mobile Deposit?
When can I start using Mobile Deposit?
How should I endorse the check for Mobile Deposit?
What types of checks are not allowed for Mobile Deposit?
How soon will funds be available?
What are my deposit limits for Mobile Deposit?
How do I know if my mobile deposit was accepted?
Debit Card & Credit Card Assistance
Debit Card
How do I activate my debit card?
How do I change my debit card PIN number?
How can I make a debit card dispute?
What is the debit card dispute process?
Credit Card
How can I dispute a charge on my credit card?
MyNCU Card Lock
How do I access and use MyNCU Card Lock?
How long does take for a change to take place?
How long will my card be turned off?
Will turning off my debit card impact any pending transactions already authorized?
Will turning off my debit card impact recurring payments?
Loans
Where can I make my loan payment online?
How can I check the status of my loan application?
Auto Loans
Applying for an Auto Loan
Can I get pre-approved for an auto loan?
How do I apply for an auto loan?
How long is an approved interest rate offer valid?
What is the minimum/maximum loan amount?
What documentation do I need?
Why is a longer term loan not always better?
How can I check the status of my loan application?
Payments
How can I make my loan payment?
Where can I make my loan payment online?
Auto Insurance and Warranty
Am I able to purchase GAP, Dent Guard, or Extended Warranty protection separately?
Accounts
How do I file a credit bureau dispute?
Courtesy Pay
What is a Courtesy Pay limit?
View answer
When you say I have a $1,500 Courtesy Pay limit does that mean you are giving me extra money in my account
?
View answer
Does it mean I will always have access to that money
?
View answer
If I have Courtesy Pay on my account, does it mean you will pay my item(s)
?
View answer
You keep saying good standing what does that mean
?
View answer
What happens if I don’t want to be in the Courtesy Pay service
?
View answer
If I have the Courtesy Pay service on my account and keep enough money in it to pay for all my purchases will you still charge me
?
View answer
Am I signing up to pay these fees
?
View answer
Why is that fee so high
?
View answer
I don’t want you to pay items when I don’t have enough money. What do I do
?
View answer
When you say link accounts together what do you mean
?
View answer
Does linking accounts together (overdraft protection) cost me anything?
View answer
What happens if I don’t have enough money in my linked account
?
View answer
I never overdraw my account, should I sign up for the Courtesy Pay service
?
View answer
General Membership
Membership
How do I request credit union documents?
Where can I make my loan payment online?
Switching to Neighborhood CU
How do I switch my direct deposit to my new Neighborhood CU account?
How do I switch my automatic payment or withdrawals to Neighborhood CU?
American Consumer Council
What is the American Consumer Council (ACC)?
As a member of Neighborhood CU, how can I join the ACC?
NCU@Work
What is NCU@Work?
What is a "SEG" Partner?
What are the companies that are involved with NCU@Work?
I work for the HR department at my company; how do I find out more about NCU@Work?
Online & Mobile
Locations
Auto Loan Rates
Rates