Who We Are
We are Neighborhood Credit Union, the first credit union in the Dallas-Fort Worth metroplex.
Unlike traditional banking institutions, our goal is not to make a profit from our customers. As a not-for-profit organization, we are in the business of helping people achieve their short and long-term financial goals for their families. Through unique products and community investment, including college scholarships and financial education, Neighborhood Credit Union helps its Texas neighbors improve their financial health and well-being.
A not-for-profit, member-owned, volunteer-directed financial cooperative that provides fiscally sound, economically creative banking solutions.
Who We Serve
Anyone who lives in the state of Texas is eligible for membership. Built on over 94 years of relationships and trust, Neighborhood Credit Union serves well over 65,000 members who are under-served by traditional banking institutions.
Growth at a Glance
95 years
of relationships & trust
69,000 members
satisfied and counting
$1 billion+
in assets
$22 million
in dividends paid in 2024
Why Choose a Credit Union?
Earnings are returned to you in the form of better rates and lower fees.
We’re not like banks where the profits go straight into the pockets of shareholders. Our earnings go straight back to you in the form of better rates, dividends, and lower fees.
We are a not-for-profit owned and governed by the members.
Not only are our members a part of our community, they are stakeholders of the credit union and are key players to how we operate.
Credit Unions consistently offer better rates than the big banks.
We are in the business of helping people achieve their short and long-term financial goals for their families as well as help them live a life of financial freedom.
Our Story
Originally known as Dallas Postal Employees Credit Union, Neighborhood Credit Union opened its doors to its first members in April 1930, just months after the U.S. stock market crashed. During the Great Depression, when American confidence in financial institutions was at an all-time low, Dallas Postal Employees Credit Union won the trust and loyalty of its charter members. In 2001, the credit union officially changed its name to Neighborhood Credit Union, a name that more accurately reflects the diverse base of members from all over the Dallas area.
Where We Are Now
Neighborhood Credit Union now serves the entire state of Texas and our ongoing effort to offer members convenient services in their communities and mobile access wherever they go, has made us a top-rated credit union in Dallas-Fort Worth.
Neighborhood CU has several Dallas-area branches in Anna, Coppell, Dallas, Arlington, Mesquite, Duncanville, Highland Village, Forney, Kaufman, Lancaster, Grand Prairie, Prosper, Richardson, Sherman, and Waxahachie.
Major Milestones
April 1930
In the spring of 1930, just months after the U.S. stock market crashed, the members of the Post Office Savings and Loan Association vote to organize the Dallas Postal Employees Credit Union
1940s
Dallas Postal Employees Credit Union now services 1,612 members with $327,290 in assets and one full-time employee.
1958
Calvin Phillips becomes president of the Dallas Postal Employees Credit Union now with 2,073 members and assets of $1,162,248. Mr. Phillips serves as president for 30 years.
1960s
Hand posting bookkeeping systems are now converted to a National Cash Register Computer for the credit union's 3,471 members.
1970s
1970: Dallas Postal Employees Credit Union purchases 90,000 square feet of land to construct a building featuring drive-thru windows, night depository, and safe deposit boxes.
1975: The credit union expanded its field of membership to include postal employees in the Dallas Sectional Center, which covers postal facilities in northeast Texas.
1976: Dallas Postal Employees Credit Union becomes the first Dallas-area credit union to offer share draft accounts to its 9,077 members.
1980s
1982: Dallas Postal Employees Credit Union unveils the new logo and celebrates 52 years of service.
1990s
New branches are opened in North Dallas, Mesquite, Duncanville, and Downtown Dallas.
1995: Chet Kimmell becomes DPCU's fourth president.
1996: The Board of Directors votes to expand the field of membership to become community-based and the name is changed to DPCU.
2001
DPCU officially changes its name to Neighborhood Credit Union and merges with Briggs Weaver Credit Union.
2008
Neighborhood Credit Union moves into the new corporate facility in North Dallas and launches the Prize Savings Account.
2010
Neighborhood Credit Union opens the Richardson branch.
2012
Neighborhood Credit Union opens the Grand Prairie branch.
2013
Neighborhood Credit Union opens the Coppell branch and relocates the Oak Cliff location.
2017
Neighborhood Credit Union opens the Highland Village branch.
2018
A new logo is revealed and Neighborhood CU merges with Dallas Federal Credit Union.
2020
Neighborhood Credit Union opens two new branches in Anna and Prosper, Texas.
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2020
Neighborhood CU Foundation is launched late 2020
2022
June 2022: Neighborhood Credit Union opens a new branch in Waxahachie, TX.
October 2022: After a two-year absence, Neighborhood Credit Union returns to its original stomping grounds in the Dallas neighborhood of Oak Cliff with a new branch.
2023
November 2023: Neighborhood Credit Union expanded north and began construction on its newest branch in Sherman, TX.
2024
August 2024: Neighborhood Credit Union Officially opens its doors in Sherman, TX.
September 2024: Neighborhood Credit Union announces it has acquired RelyOn Credit Union.
Want to grow with us?
About Neighborhood CU Foundation
The Neighborhood CU Foundation (NCUF) was created to improve the lives of those in Texas through promoting financial wellness, providing access to financial education, and raising the overall level of financial literacy. Its primary goal is to help consumers make smart financial choices in money management and attain financial prosperity. The foundation focus on guidance, assistance and support in financial health initiatives.
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Leadership
Events in Your Neighborhood
Become a Member
Do you want access to exclusive rewards and outstanding products? Learn what it really means to be a member and why it matters.
Annual Report
Click here to download the 2023 Annual Report.
Did you know?
Upon request, members can review the most recent version of the following documents. They can be requested in person at one of our branches or if you would prefer to send a written request, please send requests to: Neighborhood Credit Union, P.O. Box 803476, Dallas, TX 75380-3476.
- Balance sheet and income statement
- Summary of the most recent annual audit
- Written board policy regarding access to the articles of incorporation, bylaws, rules, guidelines, board policies and copies, thereof
- Internal Revenue Service Form 990
About
Dwayne Boozer
Chairman
Dwayne Boozer has served on Neighborhood Credit Union’s board of directors since 1988 and is the current chairman. Mr. Boozer has received several Credit Union National Association awards for his service to the credit union movement including the Filene Award in 1990, the Raiffeisen Award in 1993 and the Technology Award in 2003. Mr. Boozer retired with over 34 years of experience with the United States Postal Service. He has also served as director for the Kleberg Neighborhood Alliance, the Dallas Homeowners League and as chairman of the finance committee for Clean Dallas Inc. Mr. Boozer aims to continue “providing all members a wide range of financial products at competitive prices.” He has been a member of Neighborhood Credit Union since 1970.
About
John Logan
Vice Chairman
Neighborhood Credit Union member since 1975; board member since 2013; former associate director 2008-2013; 37-year United States Postal Service veteran, retiring as a Postal Career Executive Service manager.
About
Lisa Salas
Director
Neighborhood Credit Union member since 1980; board member since 1996; 25-year United States Postal Service veteran, retired real estate specialist for the Southwest Area Facilities Service Office.
About
Arthur Young
Director
Neighborhood Credit Union member since 1963; board member since 1981; 39-year United States Postal Service veteran, retiring in 1997 as Postmaster for the City of Richardson. Credit Union National Association Awards: the Filene Award (1990), the Raiffeisen Award (1993), and the Bergengren Award (1995).
About
Randall Till
Director
Randall (Randy) Till has been a dedicated member of Neighborhood Credit Union since 1977 and served on its Board of Directors since 2016. This follows his tenure as an associate director from 2013 to 2016. He also serves on the Boards of the Haley Memorial Cemetery Association and the Neighborhood Credit Union Foundation. Retired from the United States Postal Service after 34 years of government service, including 24 years as a Postal Inspector with an executive appointment as Postal Inspector in Charge for the Fort Worth Division, Mr. Till remains active in the National Association of Retired Postal Inspectors and the National Association of Retired Federal Employees. He is a longtime member of Hillcrest Baptist Church where he has served in numerous positions of responsibility. Mr. Till is committed to sustaining Neighborhood Credit Union’s tradition of financial security while ensuring it offers competitive, member-focused products and services that adapt to an ever-changing technological landscape.
About
Jan L. Frum
Director
Former Pegasus Community Credit Union Board of Directors since 1993; she is the immediate past vice chairman; CPA in public accounting with Price Waterhouse and ExxonMobil, retiring in 2004; SOX Financial Compliance Director at EXCO Resources, retiring March of 2016.
About
Ronald Taylor
Director
Former Pegasus CCU member since 1975; Former Pegasus Community Credit Union Board of Directors since 1998; retired in 2014 from BlueCross BlueShield of Texas after 25 years as vice president and general counsel; a military veteran, retired with the rank of Lt. Col. from the U.S. Army Reserve.
About
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About
Chet Kimmell
Chet Kimmell, has served as president and CEO of Neighborhood Credit Union since 1995. Under his leadership, the credit union assets have topped $1 billion and membership has grown to some 60,000 people. Chet served on the boards of directors for Town North Bank and SWACHA, where he is a former chairman of the board. He also has served on several committees of the Texas Credit Union League, including the TCUL PAC Advisory Committee. Kimmell earned a Bachelor of Business Administration from the University of Texas at El Paso and a Master of Science in Accounting from Texas Tech University.
About
James Frankeberger
James Frankeberger manages the accounting and finance areas, along with information systems, operations support, and facilities operations. A 20-year veteran of the credit union industry, he previously served as Director of the Dallas office of the accounting firm McGladrey and Pullen’s National Credit Union Division, where he managed over $30 billion in audit clients. James is a graduate of California State University at Fullerton with a Bachelor of Arts in Business Administration, with a concentration in Finance. He is also a Certified Public Accountant, licensed in Texas.
About
Kelly Gidney
Chief Risk Officer
Kelly Gidney leads the Internal Audit, Risk and Compliance areas for Neighborhood Credit Union. She graduated from the University of Texas at Dallas with a Bachelor of Science in Economics and Finance. She is also a Certified Internal Auditor through the Institute of Internal Auditors and a Certified Fraud Examiner through the Association of Certified Fraud Examiners. She has been in the credit union/ banking industry for over two decades, including both the examination and audit fields.
About
Carolyn Jordan
Carolyn Jordan leads the growth areas of the credit union, including the online and mobile digital channel, data analytics, special projects, product development, marketing, and advocacy. She graduated Magna Cum Laude from Texas A&M-Commerce with a Bachelor of Science in Business Administration. She also holds a Graduate Marketing Certificate from SMU’s Cox School of Business. In 2021, she earned her Master of Science in Business Analytics from Texas A&M University-Commerce. With over four decades of industry experience, Carolyn is well respected by her peers on the local, state, and national levels. Carolyn currently serves on the Consumer Depository Institutions Advisory Council for the Dallas Federal Reserve Bank, the Credit Union National Association Political and Grassroots Network, and the executive committee of the Texas Regional Chapter of the African American Credit Union Coalition (AACUC). She is a past Chair and current member of the Credit Union National Association (CUNA) Operations and Member Experience Council, a nationwide forum for credit union leaders.
About
Francis Santana
Senior Vice President, Retail
Francis Santana is the Senior Vice President of Retail Operations at Neighborhood Credit Union, overseeing Retail Branches, Business Development, and the Call Center. With over 25 years of credit union experience, she is a financial literacy advocate who has worked extensively with various community non-profits and churches. Her commitment to helping people while enhancing the member experience fuels a passion for learning at all levels. She is a member of the CUNA Operations/Member Experience Council and the National Association of Latino Credit Unions & Professionals. Francis received her Certified Credit Union Executive designation in 2008 and currently serves on the executive boards for the Dallas Chapter of Credit Unions and Neighborhood Credit Union Foundation.
Francis resides in Arlington, Texas, with her family, and enjoys being a softball mom and a “gammy” during her free time.
About
Bonnie Schmitz
Senior Vice President, Information Technology
Bonnie Schmitz leads the Information Technology operations at Neighborhood Credit Union; her experience spans almost three decades possessing a wide variety of highly specialized management, leadership, technical training and experience. A Certified Credit Union Executive, Bonnie currently serves as a member of both the Credit Union Executive Society and the CUNA Technology Council. Over the years she has successfully grown a large team of information security, data processing, network infrastructure, project management and business analyst professionals from a two-man operation to match the growth of Neighborhood Credit Union.
About
Kristi Brooks
Senior Vice President, Marketing & Community Impact
With a wealth of experience in financial services, Brooks brings seasoned expertise in brand management and organizational leadership to Neighborhood Credit Union. Prior to her current role, Brooks served as the national account and implementation manager at Auto Financial Group, where she honed her skills in strategic planning and vendor relationships. Notably, she spent 13 years as vice president of marketing at TTCU Federal Credit Union, overseeing substantial growth in branch locations and assets during her tenure. Brooks' strategic approach to advertising strategy and campaign design ensures impactful results for Neighborhood Credit Union and its members.
About
Steve Boylan
Senior Vice President, Lending & Collections
An industry veteran, Boylan brings extensive experience in financial services, having served as Chief Lending Officer for Community Resource Credit Union in Baytown, Texas, and held leadership positions with Texas Dow Employees Credit Union, Wells Fargo, and First Financial Bank. A graduate of the University of New Mexico Anderson School of Management, he earned his bachelor’s degree in entrepreneurial studies and business management. Passionate about empowering credit union members, Boylan is actively engaged in industry and community organizations, focusing on educating members about credit—how it works, how to manage it, and building strong financial habits for long-term success.
About
Jessie Swendig
Senior Vice President, Marketing and Community Impact
Jessie Swendig leads the Marketing team, and has been with Neighborhood Credit Union since 2013. She graduated from Texas A&M University with a Bachelor of Science in Agribusiness and a minor in Marketing. Jessie served as a Young Professional Advisor for the Cornerstone Credit Union League and currently serves on the Board of Directors for the Dallas Chapter of Credit Unions.
Jessie lives in Wylie with her husband, son and two pups. They enjoy hiking, swimming, dancing and hunting for bugs - you can decide for yourself which one does which.
About
Kenny Cooper
Senior Vice President, Lending