Who We Are
We are Neighborhood Credit Union, the oldest credit union in the Dallas-Fort Worth metroplex.
Unlike traditional banking institutions, our goal is not to make a profit from our customers. As a not-for-profit organization, we are in the business of helping people achieve their short and long-term financial goals for their families. Through unique products and community investment, including college scholarships and financial education, Neighborhood Credit Union helps its Texas neighbors improve their financial health and well-being.
A not-for-profit, member-owned, volunteer-directed financial cooperative that provides fiscally sound, economically creative banking solutions.
Who We Serve
Anyone who lives in the state of Texas is eligible for membership. Built on over 92 years of relationships and trust, Neighborhood Credit Union serves well over 50,000 members who are under-served by traditional banking institutions.
Growth at a Glance
Why Choose a Credit Union?
Earnings are returned to you in the form of better rates and lower fees.
We are a not-for-profit owned and governed by the members.
Credit Unions consistently offer better rates than the big banks.
Originally known as Dallas Postal Employees Credit Union, Neighborhood Credit Union opened its doors to its first members in April 1930, just months after the U.S. stock market crashed. During the Great Depression, when American confidence in financial institutions was at an all-time low, Dallas Postal Employees Credit Union won the trust and loyalty of its charter members. In 2001, the credit union officially changed its name to Neighborhood Credit Union, a name that more accurately reflects the diverse base of members from all over the Dallas area.
Where We Are Now
In the spring of 1930, just months after the U.S. stock market crashed, the members of the Post Office Savings and Loan Association vote to organize the Dallas Postal Employees Credit Union
Want to grow with us?
Did you know?
- Balance sheet and income statement
- Summary of the most recent annual audit
- Written board policy regarding access to the articles of incorporation, bylaws, rules, guidelines, board policies and copies, thereof
- Internal Revenue Service Form 990
Neighborhood Credit Union member since 1970; board member since 1988; United States Postal Service veteran and retiree; Credit Union National Association awards: the Filene Award (1990), the Raiffeisen Award (1993), and the Technology Award (2003).
Neighborhood Credit Union member since 1975; board member since 2013; former associate director 2008-2013; 37-year United States Postal Service veteran, retiring as a Postal Career Executive Service manager.
Neighborhood Credit Union member since 1980; board member since 1996; 25-year United States Postal Service veteran, retired real estate specialist for the Southwest Area Facilities Service Office.
Neighborhood Credit Union member since 1963; board member since 1981; 39-year United States Postal Service veteran, retiring in 1997 as Postmaster for the City of Richardson. Credit Union National Association Awards: the Filene Award (1990), the Raiffeisen Award (1993), and the Bergengren Award (1995).
Neighborhood Credit Union member since 1977; board member since 2013; 34-year United States Postal Service veteran, retiring as Postal Inspector in Charge, Fort Worth Division.
Jan L. Frum
Former Pegasus Community Credit Union Board of Directors since 1993; she is the immediate past vice chairman; CPA in public accounting with Price Waterhouse and ExxonMobil, retiring in 2004; SOX Financial Compliance Director at EXCO Resources, retiring March of 2016.
Former Pegasus CCU member since 1975; Former Pegasus Community Credit Union Board of Directors since 1998; retired in 2014 from BlueCross BlueShield of Texas after 25 years as vice president and general counsel; a military veteran, retired with the rank of Lt. Col. from the U.S. Army Reserve.
Chet Kimmell, has served as president and CEO of Neighborhood Credit Union since 1995. Under his leadership, the credit union assets have topped $600 million and membership has grown to some 49,000 people. Chet serves on the boards of directors for Town North Bank and SWACHA, where he is a former chairman of the board. He also has served on several committees of the Texas Credit Union League, including the TCUL PAC Advisory Committee. Kimmell earned a Bachelor of Business Administration from the University of Texas at El Paso and a Master of Science in Accounting from Texas Tech University.
James Frankeberger manages the accounting and finance areas, along with information systems, operations support, and facilities operations. A 20-year veteran of the credit union industry, he previously served as Director of the Dallas office of the accounting firm McGladrey and Pullen’s National Credit Union Division, where he managed over $30 billion in audit clients. James is a graduate of California State University at Fullerton with a Bachelor of Arts in Business Administration, with a concentration in Finance. He is also a Certified Public Accountant, licensed in Texas.
Chief Risk Officer
Kelly Gidney leads the Internal Audit, Risk and Compliance areas for Neighborhood Credit Union. She graduated from the University of Texas at Dallas with a Bachelor of Science in Economics and Finance. She is also a Certified Internal Auditor through the Institute of Internal Auditors and a Certified Fraud Examiner through the Association of Certified Fraud Examiners. She has been in the credit union/ banking industry for over two decades, including both the examination and audit fields.
Carolyn Jordan leads the remote services and member development areas, including the online and mobile channel, the Member Service Call/Contact Center, e-services, marketing and advocacy. She graduated Magna Cum Laude from Texas A&M-Commerce with a Bachelor of Science in Business Administration. She also holds a Graduate Marketing Certificate from SMU’s Cox School of Business. With over three decades of industry experience, Carolyn is well respected by her peers on the local, state and national levels. She is a past Chair of the CUNA Operations, Sales and Service Council, a nationwide forum for credit union leaders. Carolyn currently serves as a member of the Credit Union National Association Political and Grassroots Network.
Senior Vice President, Retail
Francis Santana leads the Retail Branches and Business Development team, and has been a part of the Neighborhood Credit Union family since 1996. She received her Certified Credit Union Executive designation in 2008 and is a member of the CUNA Operations and Member Experience Council. Francis is a financial literacy advocate who has worked extensively with various community non-profits and churches. She currently serves on the executive boards for Grand Prairie United Charities and the Neighborhood Credit Union Foundation.
Francis resides in Arlington with her family, and enjoys being a softball mom and a “gammy” during her free time.
Senior Vice President, Information Technology
Bonnie Schmitz leads the Information Technology operations at Neighborhood Credit Union; her experience spans almost three decades possessing a wide variety of highly specialized management, leadership, technical training and experience. A Certified Credit Union Executive, Bonnie currently serves as a member of both the Credit Union Executive Society and the CUNA Technology Council. Over the years she has successfully grown a large team of information security, data processing, network infrastructure, project management and business analyst professionals from a two-man operation to match the growth of Neighborhood Credit Union.
Mike Roark leads the lending and collections teams. Mike has worked in the financial services industry since 1981, and has been in the credit union industry almost 30 years. As a member of the Board of Directors of the Cornerstone Credit Union League, Mike is very involved in the credit union movement. He has a Bachelor’s degree from the University of Oklahoma and a Masters degree from Oklahoma City University. In addition, he is a United States Navy Veteran.
Senior Vice President, Marketing and Corporate Communications
Jessie Swendig leads the Marketing team, and has been with Neighborhood Credit Union since 2013. She graduated from Texas A&M University with a Bachelor of Science in Agribusiness and a minor in Marketing. Jessie served as a Young Professional Advisor for the Cornerstone Credit Union League and currently serves on the Board of Directors for the Dallas Chapter of Credit Unions.
Jessie lives in Wylie with her husband, son and two pups. They enjoy hiking, swimming, dancing and hunting for bugs - you can decide for yourself which one does which.