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Routing #311079270

How to Secure Chat

Published December 31, 2021

How To: Secure Chat 



Video Transcript:

For member’s ultimate security when it comes to sharing sensitive, private account information, we offer a way to securely chat with a Member Service Representative in Online Banking!  

To start a secure chat, visit and sign into your Online Banking account.  

Once logged in, click “Secure Chat and Email” in the maroon menu bar across the top.  

There will be a drop-down menu, and you’ll click “Secure Chat”  

A chat pop up box will appear.  

You will be prompted to provide some basic information for the representative to start the chat session. Click Submit 

Soon a Neighborhood Credit Union Representative will connect and be ready to assist you with banking needs or questions!  

Who We Are 

As an active part of the community for 92 years, Neighborhood Credit Union is a not-for-profit financial organization serving the state of Texas with branch locations in Collin, Dallas, Denton, Ellis, and Tarrant counties. With assets topping $1 billion, Neighborhood Credit Union has a continuously growing membership of over 60,000. For more information, call (214) 748-9393 or visit our homepage


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