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Neighborhood Credit Union
Routing #311079270
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Routing #311079270
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Online Banking

Routing #311079270
Downtown Dallas skyline

Contact Us

Routing Number

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Debit Card Assistance
Activation: 866.985.2273
PIN Change: 866.985.2273
Limited Assistance: 866.537.1314
Outside of the United States call direct: (531) 262-5314
View Debit Card Dispute Information

Credit Card Assistance
Member First Mortgage Assistance
Mailing Address
P.O. Box 803476
Dallas, TX 75380-3476

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Call Nick, Your Virtual Assistant

When members call Neighborhood Credit Union for assistance, our Intelligent Virtual Assistant, known as Nick, can quickly help you with requests or find answers to your questions. Nick allows us to provide full service to members 24/7 and our goal is to create a seamless interaction for you at any time of day.  

Call Nick at 214.748.9393


Call Center Hours
Monday - Thurs: 9 am to 5 pm
Friday: 9 am to 5 pm
Phone Number
Text Us

Notify us of your travel plans. If you plan to use your Neighborhood Credit Union credit or debit cards while traveling, for your security and protection let us know your destination and date range of travel.

  • On desktop, send a secure message by logging into Online Banking under the Additional Services tab.
  • Call Member Services at 214.748.9393

Member Services Hours:
Monday-Thursday 9 am – 5 pm
Friday 9 am – 5 pm

Lending Department Hours:
Monday-Thursday 8 am – 5 pm
Friday 8 am – 6 pm

View our branch locations and hours here.
Find ATMs and ITM locations.
View the Holiday Closings schedule.

Call Center Hours
Monday - Friday: 9 am to 5 pm

Account Finder Quiz
Not sure where to start? Let us help you narrow down Neighborhood CU products that just might be the solution to what you’re looking for!

Who We Are

Formerly known as Dallas Postal Credit Union, Neighborhood Credit Union opened its doors to its first members in April 1930, just months after the U.S. stock market crashed. During the Great Depression, when Americans’ trust in financial institutions were at their lowest, Dallas Postal Credit Union won that trust and loyalty of its charter members. In 2001, we officially changed our name to Neighborhood Credit Union, a name that more accurately reflects the diverse base of members from all over the Dallas area.

Neighborhood Credit Union now serves the entire state of Texas with over 61,000 members and assets that top $1 billion. Our ongoing effort to offer members convenient services in their communities and mobile access wherever they go has made us a top-rated credit union in the Dallas-Fort Worth area.