COVID-19 Updates
Our Digital Services are always open!
You can do nearly everything through myncu.com or the MyNCU Mobile App to manage your account from the comfort of home. Open accounts, deposit checks, transfer funds, check your balance, and more.
If you're new to Neighborhood Credit Union and would like to talk to someone about opening a new account, request a call back below.
April 1, 2020
Manage Your Account Online
March 27, 2020
Neighborhood Credit Union is donating to North Texas Food Bank during Pandemic
March 20, 2019
Neighborhood CU is Federally Insured by the National Credit Union Administration
Loan Assistance (Skip-A-Payment)
If you would like to request to skip a payment on your loan or inquire about what options we have available, please email us. There is a $35 fee to skip your payment and cannot be added to your loan. In your email, please include the following:
- Full name
- Phone number
- Email
- Which account you'd like to use to pay the $35 fee
Mortgage Assistance
In your email, please include the following:
- Full name
- Phone number
- Email
Is Neighborhood CU participating in the Paycheck Protection Program?
Unfortunately, no. We do not offer business loans and are therefore not able to participate.
If branch lobbies are closed, what are my options?
All of our branches with drive thru access are still open, where you can still conduct all of your banking needs (Elm Street, Waxahachie, and Oak Cliff locations are temporarily closed). Don't forget that we recommend to use our digital services when possible - cash a check, initiate an account-to-account transfer, view eStatements and more.
How do I get my e-statements, see if a check has cleared, or find out about my interest earned?
A lot of these types of answers are easily accessible through your Online Banking portal, whether accessed through myncu.com or the MyNCU Mobile App. If you have yet to sign up for Online Banking, get directions here.
You can learn how to access your eStatements through the Online Banking portal here.
How do I enroll in Online Banking?
Where can I find routing and account numbers?
Where can I make my loan payment online?
How do I reset my login information from the MyNCU Mobile App?
When will I receive my stimulus check?
Direct deposits began this weekend (April 12th). The Treasury said that tens of millions will receive direct deposit payments by Wednesday, and the IRS also said the “Get My Payment” app will allow taxpayers to track the status of their payment.
The Treasury said that paper checks payments would begin later in April. It did not confirm an exact date or how long it would take to complete those distributions. But it did say Monday that it expects “a large majority of eligible Americans” will receive the payment within the next two weeks.
All payments will be made based on income, with lower-income individuals receiving payment first. If you would like more information, here is a recent press release.
Check the Status of Your Check
You can visit irs.gov to check the status of your payment or update your direct deposit information.
How will the IRS know where to send my payment?
You can visit irs.gov to check the status of your payment or update your direct deposit information.
The vast majority of people do not need to take any action. The IRS will calculate and automatically send the economic impact payment to those eligible.
For people who have already filed their 2019 tax returns, the IRS will use this information to calculate the payment amount. For those who have not yet filed their return for 2019, the IRS will use information from their 2018 tax filing to calculate the payment. The economic impact payment will be deposited directly into the same banking account reflected on the return filed.
The IRS does not have my direct deposit information. What can I do?
Visit irs.gov to access their web-based portal for individuals to provide their banking information to the IRS online, so that individuals can receive payments immediately as opposed to checks in the mail.
I am not typically required to file a tax return. Can I still receive my payment?
Yes. Visit irs.gov to enter your payment information if you are a non-filer.
TurboTax recently launched a portal to help those who don't file taxes to get their stimulus checks faster. Read more information here.
The IRS will use the information on the Form SSA-1099 or Form RRB-1099 to generate Economic Impact Payments to recipients of benefits reflected in the Form SSA-1099 or Form RRB-1099 who are not required to file a tax return and did not file a return for 2018 or 2019. This includes senior citizens, Social Security recipients and railroad retirees who are not otherwise required to file a tax return.
Since the IRS would not have information regarding any dependents for these people, each person would receive $1,200 per person, without the additional amount for any dependents at this time.
Who is eligible for the economic impact payment?
Tax filers with adjusted gross income up to $75,000 for individuals and up to $150,000 for married couples filing joint returns will receive the full payment. For filers with income above those amounts, the payment amount is reduced by $5 for each $100 above the $75,000/$150,000 thresholds. Single filers with income exceeding $99,000 and $198,000 for joint filers with no children are not eligible. Social Security recipients and railroad retirees who are otherwise not required to file a tax return are also eligible and will not be required to file a return.
Eligible taxpayers who filed tax returns for either 2019 or 2018 will automatically receive an economic impact payment of up to $1,200 for individuals or $2,400 for married couples and up to $500 for each qualifying child.
Quick Tips to Protect Yourself from Scams
- No government agency with be sending you messages, texts, calls or emails asking you to fill out something in order to receive your check, this includes the IRS.
- NEVER give your social security information to anyone.
- NEVER provide your personal banking information to anyone.
- NEVER click links in unsolicited emails or from sources you do not know.
- Be cautious of fake charities asking you to donate your stimulus money – ALWAYS double check the source.
- Beware of fake websites claiming to “speed up” the delivery of your stimulus check.
- Be cautious of messages that claim to be from an US government agency asking you to fill out personal information such as a tax return or social security information.
If You're Sick or Caring for Someone
Testing for COVID-19
Frequently Asked Questions
Quick Tips to Protect Yourself from Scams
- No government agency will be sending you messages, texts, calls or emails asking you to fill out something in order to receive your check, this includes the IRS.
- NEVER give your social security information to anyone.
- NEVER provide your personal banking information to anyone.
- NEVER click links in unsolicited emails or from sources you do not know.
- Be cautious of fake charities asking you to donate your stimulus money – ALWAYS double check the source.
- Beware of fake websites claiming to “speed up” the delivery of your stimulus check.
- Be cautious of messages that claim to be from an US government agency asking you to fill out personal information such as a tax return or social security information.
Contact Us
We're here to help. Please contact us with any questions or concerns you may have.
LivePerson Chat
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