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Neighborhood Credit Union
Routing #311079270
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Routing #311079270
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Online Banking

Routing #311079270

Get to Know Nick, Your Virtual Assistant at Neighborhood Credit Union

What is Nick

When members call Neighborhood Credit Union for assistance, our Intelligent Virtual Assistant, known as Nick, can now quickly help you with requests or find answers to your questions. Nick allows us to provide full service to members 24/7 and our goal is to create a seamless interaction for you at any time of day.  


What can Nick help you with? 

  • Check account balance
  • Check loan balance 
  • Confirm the last 5 deposits made (up to 30 days)
  • Open a new account 
  • How to get Account Number
  • Provide Routing Number 
  • How to Register for Online Banking 
  • Transaction Activity (Last 5 Transactions - Up to 30 Day)
  • Apply for a New Account
  • Assistance with Zelle
  • Direct Deposit Forms
  • Direct Deposit Enrollment
  • How to Register for Online Bill Pay
ATM locations 
ATM or drive-thru withdrawal limits
Branch information (e.g. hours, locations, closures)
Schedule Virtual or In-Branch Appointments
Change your contact information (e.g. address, phone number)
Courtesy Pay
Credit Cards
  • How to Make a Credit Card Payment
  • Card Activation
  • Reset PIN 
  • Apply for a Credit Card Limit Increase 
  • How to set a Travel Notice
  • Block/Unblock Card with Card Controls
  • Registering for Digital Wallet (Apple Pay, Google Pay, Samsung Pay)
Debit cards
  • Report a card lost or stolen
  • How to turn on/off debit card if lost or stolen
  • How to handle an unauthorized debit card purchase
  • How to request a debit card replacement
  • Card Activation 
  • Rest Card PIN 
  • How to set a Travel Notice
  • Block/Unblock Card with Card Controls
  • Debit Card Delivery options and Instant Issued Cards 
  • Registering for Digital Wallet (Apple Pay, Google Pay, Samsung Pay)
eStatements (how to obtain)
Notary services (how to obtain)
Reset mobile banking password
Skip a Payment (how to)
Tax forms (basic information, how to obtain)
Apply for a loan
Loan Interest Rates 
CD (Certificate Deposit) Rates
Dial Staff by Extension 
How to order Printed Personal Checks
How to Report Lost or Stolen Checks
How to issue Stop Payment on a personal check (coming soon)

How Nick Works 

Available 24/7, members can call Neighborhood Credit Union’s local number (214-748-9393) or the toll-free number (800-321-3728), and you'll be greeted by Nick and asked how he can assist you. If you need help with something beyond Nick’s ability during business hours, you will then be assisted by a Neighborhood Credit Union member service representative. 

How does Nick benefit our members? 

Nick will help Neighborhood CU team members by answering some of Neighborhood CU's most common questions, while leaving the more complex questions to our members service representatives. Nick also has tools to help you become more familiar with Online Banking and the MyNCU Mobile app by providing step-by-step instructions on certain topics. 

How to Effectively Communicate with Nick

The best way to communicate with Nick is by speaking in short, clear commands.
Example Prompts: 
  • Say “Transfer money”, rather than saying, "I want to transfer money from my Savings 0000 to my Checking 0031"
  • Say “Loan Rates”, rather than saying, "I need rates for a 2024 SUV."
Other useful tips when speaking to Nick:
  • Try to avoid speaking if the Digital Assistance is speaking.
  • Listen for the instructions.
  • Repeat information only if asked.
  • Speak clearly, and slow enough to be understood.
  • Reduce background noises and other conversations.

Want to See More?

Explore convenience services Neighborhood Credit Union has to offer.

Who We Are 

As an active part of the community for 93 years, Neighborhood Credit Union is a not-for-profit financial organization serving the state of Texas with branch locations in Collin, Dallas, Denton, Ellis, and Tarrant counties. With assets topping $1 billion, Neighborhood Credit Union has a continuously growing membership of over 60,000. For more information, call (214) 748-9393 or visit our homepage