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Card Controls and Alerts at Neighborhood Credit Union

Published June 3, 2020 

We have launched a new feature called Card Controls and Alerts for Neighborhood CU debit and credit cards.  
Starting now, you can access Card Controls and Alerts in both Online Banking and MyNCU Mobile App.  

What is Card Controls and Alerts?  

Card Controls and Alerts give our members complete control on how and where your debit or credit card works. Members can also opt-in to receive alerts that notify you of debit or credit card activity in real-time, so you will always know where your card is being used. 
This new feature is more than just turning your card on or off and receiving alerts. You can also block transactions that you didn’t make on the following:  
  • Merchant types (Travel, restaurants, and gas stations)
  • Transactions such as ATM, Mail/Phone Order, and Online 
  • International Merchants
  • Spending limits   

Where can I find Card Controls and Alerts?  

You can gain access to this new feature in both Online Banking and the MyNCU Mobile App.  
For Online Banking
  • Additional Services > Card Controls and Alerts
For MyNCU App
  • More > Card Controls and Alerts 

Is this any different from Debit Card Lock? 

Using Card Controls and Alerts, you can set real time alerts for transactions and the ability to block transaction types. Debit Card Lock does not offer this feature. 

How do I lock my debit card?

Card Controls and Alerts will now be used to turn your card on and off as you once did in Debit Card Lock. You can do this in both Online Banking and MyNCU App. 
For Online Banking: 
  • Additional Services > Card Controls and Alerts > Card Status > On/Off
For MyNCU App:
  • More > Card Controls and Alerts > Card Status > On/Off

Reporting a Lost or Stolen Card

Members will continue to use Debit Card Lock to report your card as lost or stolen, as Card Controls and Alerts does not have that capability. As we introduce this new feature, we also have renamed Debit Card Lock to “Debit Card Lost/Stolen” to add clarity between the two. If you suspect your card to be lost or stolen, report it as soon as possible. 

Troubleshooting Card Controls and Alerts

If you cannot access the new feature right away, your debit card may currently be turned off. Access Debit Card Lock in your MyNCU App and use the toggle to turn your card back on. Once the card has been turned back on, you will be able to access Card Controls and Alerts within 24 hours. 

Need help with Card Controls and Alerts? 

If you need help in the new feature, such as unblocking blocked transactions, give member services a call at 214-748-9393 or send us a message. A representative will be happy to help! 
 
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Who We Are 

As an active part of the community for 90 years, Neighborhood Credit Union is a not-for-profit financial organization with locations in Collin, Dallas, Denton, and Ellis counties, as well as the city of Arlington. Located all across North Texas and assets topping $815 million, Neighborhood Credit Union has a continuously growing membership of 56,000. For more information, call (214) 748-9393 or visit our homepage