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Routing #311079270
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MyNCU Mobile App Card Controls Guide

Who hasn’t left their debit card at a restaurant, or in a store, or maybe lost it in the car in that impossibly narrow space between your armrest and seat, or had it stolen from your purse or the gym locker? Or maybe you just want to control your spending. With the MyNCU Mobile App, you can quickly and easily turn off and turn on your debit card, report it lost or stolen, or cancel your card.
 
Access card control services using Online Banking or the MyNCU Mobile app.
 
From Online Banking
Select Additional Services in the main menu and select Card Controls or Debit Card Lost/Stolen.

From MyNCU Mobile App 
Android: select the menu icon (top left), then select Card Controls or Debit Card Lost/Stolen.
iOS: select More (bottom right), then select Card Controls or Debit Card Lost/Stolen.


Turn Off Your Debit Card

  1. Access Card Controls.
  2. Find the debit card you want to turn off and select the ON button.
  3. Select Turn Off to confirm your decision.
  4. Select Back to Card Management button. You will see that the debit card you turned off now has a Card Status Inactive and OFF.


Turn On Your Debit Card

  1. Access Card Controls.
  2. Find the debit card you want to turn on and select the OFF button.
  3. Select Turn On to confirm your decision
  4. Select Back to Card Management button. You will see that the debit card you turned on now has a Card Status Active and ON.


Report Your Debit Card Lost or Stolen

  1. Access Debit Card Lost/Stolen.
  2. Find the debit card you want to report and select the Manage Card button.
  3. Select Lost/Stolen button.
  4. Make selections noting any fraudulent activities, lost PIN, and/or new card request.
  5. Select Submit.
  6. Select Back to card management button.
Note: your card will be deactivated and will disappear from Debit Card Lock. It cannot be restored.


Cancel Your Debit Card

  1. Access Card Controls.
  2. Find the debit card you want to report and select the Manage Card button.
  3. Select Cancel Card.
  4. Confirm by selecting Yes, cancel card.
Note: your card will be deactivated and access will disappear. It cannot be restored.
 
 
 

More Questions?

View our MyNCU Card Lock most frequently asked questions.