Important Member Notice: Elimination of Branch ITMs and ATMs
Published July 31, 2025
At Neighborhood Credit Union, your convenience and security are always our top priorities. As part of our ongoing commitment to providing safe, reliable, and accessible banking services, we want to inform you that our branches will no longer be equipped with an ITM (Interactive Teller Machine) or ATM on-site.
This difficult decision follows recurring vandalism incidents that have made this service unsustainable. The removal of these machines will take place in the coming days.
Here’s how you can continue to bank safely and conveniently:
- Free ATM Access: Use over 90,000 surcharge-free ATMs nationwide through the MoneyPass and Allpoint networks.
- Mobile Deposit: Deposit checks securely using our mobile banking app.
- Branch Access: Our branches remain open and ready to assist you.
- Call Nick, Our Virtual Phone Assistant: Nick is available 24/7 to help you check balances, review transactions, and get quick answers by phone.
We remain committed to making your banking experience as smooth and secure as possible. If you need assistance, our local branches and digital services are here to help. For questions or support, please visit our Contact Us page or stop by a branch. Thank you for your patience and continued trust as we prioritize member safety.
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Who We Are
As an active part of the community for 95 years, Neighborhood Credit Union is a not-for-profit financial organization serving the state of Texas with branch locations in Collin, Dallas, Denton, Ellis, Grayson, Kaufman and Tarrant counties. With assets topping $1 billion, Neighborhood Credit Union has a continuously growing membership of nearly 70,000. For more information, call (214) 748-9393 or visit our homepage.