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What to Know about the Scheduled Maintenance Downtime on June 13th

Updated June 10, 2024
Published May 30, 2024

This event has been postponed; we will update with more details soon. 
Neighborhood Credit Union has announced a scheduled maintenance window from June 13th at 8pm until June 14th at midnight. that will affect its Online Banking and MyNCU Mobile App services. This maintenance is part of the credit union's ongoing efforts to enhance digital security and provide the best possible user experience for its members.

Who Will Be Affected

All users of the Neighborhood Credit Union's Online Banking and MyNCU Mobile App services will be impacted during the maintenance period.

What to Expect

During the maintenance window, the Online Banking and MyNCU Mobile App services will be unavailable. Members can rest assured that debit card transactions and other types of transactions will remain unaffected.

However, please note that the ability to turn your debit or credit card 'off' or 'on' within the Card Management feature in Online Banking or the MyNCU Mobile App will not be available during the maintenance period. We recommend placing your card in an 'on' status ahead of the maintenance window if you anticipate needing to use it. 

When is the Downtime Happening

The scheduled maintenance will take place on Thursday, June 13, 2024, from 8 PM to Midnight.

What will be Unavailable During Downtime  

This maintenance will specifically impact services accessed through Online Banking and the MyNCU Mobile App. Debit card services and other transactions will not be affected and will continue to function normally.

Why This Maintenance Is Necessary

This scheduled maintenance is a part of Neighborhood Credit Union's continuous efforts to enhance digital security measures and improve the overall online banking experience for its members.

Will Debit Cards be Functioning During the Downtime

Yes, debit card transactions will not be affected by the maintenance. You can use your debit card during the scheduled maintenance. If you utilize our Card Management feature to turn your car on or off, we recommend placing your card in an 'on' status ahead of the maintenance window if you anticipate needing to use it. 

Neighborhood Credit Union appreciates its members' understanding and patience during this maintenance period. The credit union remains committed to providing secure and reliable banking services.

For any questions or additional assistance, members are encouraged to contact the support team. Thank you for your continued trust and support.

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Who We Are 

As an active part of the community for 93 years, Neighborhood Credit Union is a not-for-profit financial organization serving the state of Texas with branch locations in Collin, Dallas, Denton, Ellis, and Tarrant counties. With assets topping $1 billion, Neighborhood Credit Union has a continuously growing membership of over 60,000. For more information, call (214) 748-9393 or visit our homepage