Pause. Ask. Protect.
Published June 5, 2026
Protect What Matters Most as We Grow Older
Elder financial abuse is more common than many people realize, and it’s often happening quietly.
Across the country, financial institutions have reported over 180,000 suspicious cases involving older adults, totaling more than $6 billion in potential or actual losses.*
What makes this even more concerning is how these situations unfold. Many cases don’t happen all at once. They build over time, sometimes over months, before being detected. In many cases, the person responsible is someone the victim knows and trusts.
That’s why one simple idea can make such a difference:
Pause. Ask. Protect.
Pause
If something feels urgent or unusual, take a moment. Pressure is one of the most common tactics used in financial exploitation.
Ask
If something feels off, talk it through with someone you trust or your credit union. A quick conversation can prevent a costly mistake.
Protect
Never share personal or financial information unless you’re completely confident it’s safe.
At Neighborhood Credit Union, we believe in protecting your financial well-being. It means helping you feel confident in every financial decision you make.
If something doesn’t feel right, trust that instinct and reach out. We’re here to help you protect what matters most.
Our main priority is members' safety. Scammers can easily spoof bank phone numbers and instruct you to bypass scam warnings set up for your protection. Neighborhood Credit Union will never initiate communication and then ask for your personal information via phone, text, or email. If you receive a phone call, text, or email from us that seems suspicious, please do not hesitate to alert us by calling 214-748-9393. Explore our Privacy & Security Center for useful tips and helpful resources.
*Source: Consumer Financial Protection Bureau, Suspicious Activity Reports on Elder Financial Exploitation: Issues and Trends
We're here to help!
If you receive a phone call, text, or email from us that seems suspicious, please do not hesitate to get in contact with a trusted Neighborhood Credit Union representative to confirm.
Who We Are
As an active part of the community for 96 years, Neighborhood Credit Union is a not-for-profit financial organization serving the state of Texas with branch locations in Collin, Dallas, Denton, Ellis, Grayson, Kaufman and Tarrant counties. With assets topping $1 billion, Neighborhood Credit Union has a continuously growing membership of nearly 70,000. For more information, call (214) 748-9393 or visit our homepage.