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Routing #311079270

Neighborhood Credit Union Introduces Intelligent Virtual Assistant (IVA), Nick

Published March 16, 2021 

When members call Neighborhood Credit Union, our Intelligent Virtual Assistant, known as Nick, will quickly help them find answers to their questions. This new feature allows Neighborhood Credit Union to provide full service to members 24/7. Neighborhood Credit Union’s goal in partnering with Interface is to create a seamless interaction between the credit union and members any time of day.  

How Nick Will Work to Help Members  

Members will call Neighborhood Credit Union’s local number (214-748-9393) or the toll-free number (800-321-3728), and Nick will answer. The member will then be greeted and asked a series of questions by Nick. If Nick can successfully help the member with their questions, no further steps are needed. If the member needs help with something beyond Nick’s ability, the member will then be assisted by a Neighborhood Credit Union member service representative. 

Examples of what Nick can help members with are:  

  • Assist members in accessing their checking, savings, and loan account balances. 
  • Assist member in changing a mailing address.
  • Assist members in reposting lost or stolen cards.
  • Ask members in changing their Online Banking or MyNCU Mobile app password. 
  • Answer questions such as, branch hours, withdrawal limits, notary service locations, and more.  
Nick will help our member service representatives and digital service representatives by prioritizing calls that may need more assistance than others. Nick will also encourage members to become more familiar with Online Banking and the MyNCU Mobile app by providing step-by-step instructions on certain topics.

About Interface:

Interface provides an out-of-the-box Intelligent Virtual Assistant that acts as a “personal bank teller” to help members 24/7 through every step of their journey from being a prospect to achieving financial wellness. Interface’s Intelligent Virtual Assistants currently power several Banks and Credit Unions across the world. For more information, please visit 

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Who We Are 

As an active part of the community for 93 years, Neighborhood Credit Union is a not-for-profit financial organization serving the state of Texas with branch locations in Collin, Dallas, Denton, Ellis, and Tarrant counties. With assets topping $1 billion, Neighborhood Credit Union has a continuously growing membership of over 60,000. For more information, call (214) 748-9393 or visit our homepage