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Neighborhood Credit Union Shares Three Safety Reminders for Using Digital Payments

Published October 26, 2021
Neighborhood Credit Union announced three key safety reminders for sending and receiving money safely when using digital payments. Digital payment safety is more important than ever, as a quarter of consumers surveyed reported being a victim of a scam, and almost half of the respondents reported knowing someone who was scammed according to the findings of an April 2021 study commissioned by Zelle®.  

“We are proud to offer Zelle® to the Texas community,” said Jessie Swendig, Neighborhood Credit Union’s senior vice president of marketing and communications, “It’s important to educate our members and community about how to use it, and any other digital payments services, safely.”

Three safety reminders for sending and receiving money with Zelle®

Only send to those you trust 
Money sent can’t be canceled if the recipient is already enrolled with Zelle®. So, it’s important to only pay those you trust for items you know you’ll receive. 

Beware of scams 
One example of a payment scam is buying concert tickets at a price that seems too good to be true from a stranger and never receiving the item you paid for. If the seller asks you to use Zelle® to purchase the tickets, you should refuse unless the seller is a person you personally know. 

Neither Neighborhood Credit Union nor Zelle® offer a protection program for any authorized payments made with Zelle® – for example if you do not receive the item you paid for or the item is not as described or as you expected. 

Treat Zelle® like cash 
Confirm you typed your recipient’s information correctly before you send them money. When in doubt, contact your friend to verify the email or U.S. mobile number they used to enroll with Zelle® before you hit “Send.”

In the case where a Neighborhood Credit Union member sends a Zelle® payment to an unintended recipient, which can be done by mistyping an email or U.S. mobile number, we recommend contacting us immediately to file an incorrect account-customer error dispute claim.  Zelle® does not hold or handle any funds. Zelle® provides messaging between the sender’s financial institution and the recipient’s financial institution to facilitate the payments. 

About Zelle®  

Brought to you by Early Warning Services, LLC, an innovator in payment and risk management solutions, Zelle® makes it fast, safe and easy for money to move. The Zelle Network® connects financial institutions of all sizes, enabling consumers and businesses to send fast digital payments to people they know and trust with a bank account in the U.S. Funds are available directly in consumer bank accounts generally within minutes when the recipient is already enrolled with Zelle®. To learn more about Zelle® and its participating financial institutions, visit  

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. 
Hacker attacking internet

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Who We Are 

As an active part of the community for 93 years, Neighborhood Credit Union is a not-for-profit financial organization serving the state of Texas with branch locations in Collin, Dallas, Denton, Ellis, and Tarrant counties. With assets topping $1 billion, Neighborhood Credit Union has a continuously growing membership of over 60,000. For more information, call (214) 748-9393 or visit our homepage