Neighborhood Credit Union Wins MemberXP 2020 Best of the Best Award
Published March 10, 2020
DALLAS,TEXAS: MemberXP, a solution of CU Solutions Group, has named Neighborhood Credit Union one of their 2020 Best of the Best award winners.
The prestigious Best of the Best award is granted each calendar year to credit unions that have consistently provided exceptional member service. Only one in five of the highest-performing credit unions utilizing the MemberXP platform are given this honor. The Best of the Best award is independently granted by MemberXP based on specific criteria, including member service and ease of use.
MemberXP is a credit union platform that allows members to provide immediate feedback on the service they receive. Serving credit unions in the United States and Canada, MemberXP uses mystery shops and member surveys to gauge the overall member experience across multiple delivery channels. The platform also tracks specific experiences such as applying for a loan, conducting a transaction – mobile, online or in branch - or opening a new account.
“As a member-driven financial institution, we are deeply passionate about creating extraordinary member experiences,” said Neighborhood Credit Union’s VP of Marketing, Jessie Swendig, “everyone who walks into one of our branches is more than an account number, and we take it upon ourselves to make a positive connection with each member.”
"Connecting with members on a personal level and delivering consistently positive experiences is at the core of what makes credit unions special,” said Dave Adams, president and CEO of CU Solutions Group. “MemberXP helps uncover what members are thinking and how they feel during every touchpoint and interaction with their credit union. The Best of the Best awards recognize credit unions that leverage those insights to create truly remarkable member experiences. We're proud to work with such dedicated organizations and individuals.”
About Neighborhood Credit Union
Neighborhood Credit Union is a not-for-profit financial organization serving Dallas, Denton, and Ellis counties, as well as the City of Arlington for 90 years. With branches in Dallas, Richardson, Arlington, Mesquite, Duncanville, Waxahachie, Lancaster, Grand Prairie, Coppell, and Highland Village, and assets topping $720 million, Neighborhood Credit Union has a membership of 55,000 and continues to welcome new members daily. For more information, call (214) 748-9393 or visit our website.
About CU Solutions Group
CU Solutions Group is an award-winning credit union service organization that offers products and services in the areas of technology, marketing, HR performance and strategic advisory, which include web services, mobile app solutions, Agency Services, Save To Win, MemberXP, Love My Credit Union Rewards, Performance Pro and Compease. The company has more than 100 investors comprised of credit unions, credit union leagues and credit union system organizations. Headquartered in Livonia, Mich., the organization has strategic partnerships with Sprint, Intuit TurboTax®, GSTV and AffirmX. For more information, visit CUSolutionsGroup.com.
MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform and MemberShoppers, its mystery shopping platform. MemberXP serves credit unions across North America and in Canada ranging in asset sizes of $100 million to over $9 billion.