Member First Mortgage Partnership
As of June 1, 2021, mortgages originally through Neighborhood Credit Union will now be serviced through Member First Mortgage.
After June 4th:
After June 4th you will be able to log into your Online Banking and access your mortgage as before. There you will be able to make your payment by clicking on your mortgage loan from your list of accounts.
You will have access to features and options for retrieving information pertaining to your mortgage account, schedule one-time or recurring automatic payments, or schedule a Bill Pay. You can also make your mortgage payment at any of our North Texas locations.
If you prefer to reestablish your automatic ACH payments without using the online portal, please complete this form.
Please note that beginning June 1, 2021 and during the transition of service there will be no late fees or penalties assessed for 60 days.
Your Mortgage Payments
Automatic Payments
As of now Neighborhood Credit Union is collecting your payments. We will stop accepting payments received from you after May 31, 2021 and then Member First Mortgage will collect all payments due on or after June 1, 2021. If you currently have your monthly payment automatically drafted or deducted from your bank account, please be advised that this service will discontinue at the time of transfer. If you prefer to reestablish your automatic ACH payments without using the online portal, please complete this form.
Bill Pay or Mail in Payment
Send all payments due on or after June 1, 2021 to MEMBER FIRST MORTGAGE LLC at this address:
MEMBER FIRST MORTGAGE LLC
DEPT. 771502
DETROIT, MI 48277-1502.
Please note that beginning June 1, 2021 and during the transition of service there will be no late fees or penalties assessed for 60 days.
New Mortgage Servicer
If you have received this letter, the servicing of your mortgage loan is being transferred, effective June 1, 2021. After this date, a new servicer called Member First Mortgage will be collecting your mortgage loan payments from you. Nothing else about your mortgage loan will change except for your loan number. You have been assigned a new loan number. The new loan number is indicated on the Welcome Letter that members will be receiving in May 2021 or also refer to the Transfer of Servicing Letter. Your new loan number is located at the top of the letter near your address.
MFM Correspondence Documents
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Frequently Asked Questions
Partnering with a larger provider of mortgage servicing gives Neighborhood Credit Union the ability to offer members like you, additional benefits, and services. Once the transition occurs, you will have new features and options for accessing information pertaining to your mortgage account.
No, your mortgage has not been sold.
Member First Mortgage offers the ability to have your monthly payments taken directly from your account via ACH. Included with this letter is a form that must be completed if you wish to sign up for this service. Upon conversion, all prior automatic deductions set up with Neighborhood Credit Union will be stopped. If you wish to continue to have your payment automatically deducted from any account, this ACH form must be completed and returned to Member First Mortgage by May 16th, 2021.
Update your Bill Pay with your new loan number and the new payment mailing address so your payment is credited appropriately and without delay. Effective on June 1st, 2021, the new payment mailing address is:
Member First Mortgage, LLC
Dept. #771502
Detroit, MI 48277-1502
For general servicing questions such as payment information, tax payments, insurance payments, etc., please contact 1-866-636-1052, email servicing@memberfirstmortgage.com, or send any correspondence to the following address:
Member First Mortgage, LLC
616 44th St SE
Grand Rapids, MI 49548
Why Neighborhood Credit Union is a great choice for checking, savings, and loans.
With over 90 years of experience, Neighborhood Credit Union knows how to help people reach their financial goals.
We now have several branches across the DFW Metroplex. We proudly provide our members with customized savings accounts and competitive rates.
As a not-for-profit, we pass savings on to you through greater returns. We also invest in technology to offer a top-of-the-class online and mobile banking experience. You can manage your accounts easily through online banking or our mobile app for iOS or Android.
At Neighborhood Credit Union, we’re committed to guiding you every step of the way toward financial security.
