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Scam Alert

Updated October 19, 2020 
Published September 25, 2020  

Our main priority is members' safety, and Neighborhood Credit Union will never initiate communication and then ask for your personal information via phone, text, or email. If you receive a phone call, text, or email from us that seems suspicious, please do not hesitate to alert us by calling 214-748-9393. 

Recently, there have been several fraud losses reported across the country. The losses have ranged from $30,000 up to $2 million. Neighborhood Credit Union launched Zelle earlier this month and wants to make sure members are aware of specific scams and general fraud practices so they can better protect themselves.   
 

How does the scam work? 

Fraudsters will target a member and send account alerts via text message or by directly calling. The text appears to be coming from financial institution, commonly known as "Spoofing", and warns them of suspicious debit card transactions on their accounts. If the member responds to the text, the fraudsters call the members spoofing their financial institution's phone number claiming they are in the fraud department and are calling to verify suspicious transactions on the member’s account. Then the fraudster will use a variety of methods to gain access to an account:  
  • The fraudster will tell members over the phone that they will send a passcode via text message, and the members must provide the passcode over the phone. The fraudsters then attempt a transaction that triggers a 2-step verification passcode, such as using the “forgot password” feature or initiating a person-to-person payment transaction, and the passcode is sent to the members via text or email who, in turn, provide it to the fraudsters. 
  • The fraudsters may ask the member to download the AnyDesk or TeamViewer QuickSupport app. From there, the fraudster has access to the member's computer and accounts. Once access is gained, the fraudsters will transfer money out of the member's account. 
Once the fraudsters have access to a member's account, they will "instant transfer" as much money as they can.  
 

Do Not Download QuickSupport or AnyDesk

A fraudster posing from companies like Apple or your financial institutions may ask for you to download the AnyDesk or TeamViewer QuickSupport app software in efforts to gain control of your computer and bank accounts. Once access is gained, the fraudsters will transfer money out of the member's account. Never download the AnyDesk or QuickSupport app per the instructions of a person on the phone.  
 
Neighborhood Credit Union will never ask you to perform any of the above actions, or initiate communication and then ask for your personal information via phone, text, or email. 
 

What is an Impostor Scam?  

Members who find themselves in these situations have become a victim of an impostor scam. Impostor scams are when someone commits fraud posing as a reputable business, organization, or government entity. Because the fraudsters are impersonating what seems to be a legitimate organization, it can become difficult to tell them apart from the actual organization. As a reminder, Neighborhood Credit Union will never initiate communication and ask you for personal account information via phone, text, or email. If you receive a call, text, or email from us that seems suspicious, immediately report the incident by calling us at 214-748-9393. 
 

How to Protect Yourself 

  • Never provide personal information or verification codes to anyone who calls, texts, or emails you out of the blue.  
  • Separately dial your financial institution rather than redialing the number that called you. 
  • Never download the AnyDesk or QuickSupport app per the instructions of a person on the phone.  
REMEMBER: Neighborhood Credit Union will never ask you to perform any of the above actions, or initiate communication and then ask for your personal information via phone, text, or email. 

If fraud is suspected on your account, we will contact you via alerts outlined in this article.
 

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Who We Are 

As an active part of the community for 90 years, Neighborhood Credit Union is a not-for-profit financial organization with locations in Collin, Dallas, Denton, and Ellis counties, as well as the city of Arlington. Located all across North Texas and assets topping $927 million, Neighborhood Credit Union has a continuously growing membership of 56,000. For more information, call (214) 748-9393 or visit our homepage