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Routing #311079270

Member Impact in Widespread Card Production Delay

December 22, 2022
 
Many credit unions and banks are experiencing a widespread card production delay. While this situation is outside of our direct control, we are doing everything possible to mitigate the impact on our members.

This card production issue has affected debit cards that expire on December 31, 2022. A replacement card is not expected to be delivered until January 2023, however there are two immediate solutions to help impacted members receive a new card sooner, if needed.

  1. Add your card to Mobile Wallet (Apple Pay, Samsung Pay, etc). The expiration date renewal will be applied automatically through Visa’s Automated Update service. You will be able to continue using your current debit card through Mobile Wallet at participating merchants until you receive the new one by mail in January.
  2. If you need a replacement debit card prior to the end of December, you can:
    • Visit our North Dallas or Arlington branch and have a new debit card with a new card number instantly issued to you.
    • Send a secure email or start a secure chat to order a new debit card with a new card number that will be mailed to you via Priority Mail. You may experience normal holiday USPS delays. 

Keep in mind that the original reissued card will still be delivered sometime in January if you choose a solution from Option 2. However, the original reissued card will have been deactivated since a new card number was issued and should therefore be safely discarded. 

We understand this is an inconvenience and offer our sincerest apologies. Should impacted members have any questions, do not hesitate to contact us

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Who We Are 

As an active part of the community for 92 years, Neighborhood Credit Union is a not-for-profit financial organization serving the state of Texas with branch locations in Collin, Dallas, Denton, Ellis, and Tarrant counties. With assets topping $1 billion, Neighborhood Credit Union has a continuously growing membership of 60,000. For more information, call (214) 748-9393 or visit our homepage