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VISA® Debit Card Changes for Small Group of Members

Published July 8, 2022 
Only a small group of our members have received a letter in the mail regarding debit card formatting changes at VISA. Due to the changes at VISA®, some Neighborhood Credit Union members will receive a new debit card in the mail.  
This change requires us to send a new debit card that will feature a new number, and if you received a letter, you can expect to receive a new card by July 15. The old card will be closed on July 25, 2022. 
Upon receipt of new debit card(s), we want to remind our members to be sure to activate it and please notify any merchants or vendors in which you have automatic payments set up with your Neighborhood Credit Union debit card. Promptly updating your payment card information will ensure no disruption in your recurring payments.   

How to Active Your new Neighborhood Credit Union Debit Card

Once you receive your new card in the mail, you can activate Neighborhood Credit Union debit card by calling 866.985.2273. After you have called, you will be prompted to set your pin number. 

How to Change a Debit Card PIN Number

Once you’ve set your PIN Number, but want to change it later on, please call 866.985.2273 to start the automated PIN number change process. Once you’ve called, you will prompted to enter the follow information:
  • Last four digits of social security number
  • Home phone number
  • Three digit CVV security code on back of card
  • Card expiration date
Once you’ve inputted that information, you will be prompted to type a new PIN Number.  

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Who We Are 

As an active part of the community for 92 years, Neighborhood Credit Union is a not-for-profit financial organization serving the state of Texas with branch locations in Collin, Dallas, Denton, and Ellis counties, as well as the city of Arlington. With assets topping $1 billion, Neighborhood Credit Union has a continuously growing membership of 60,000. For more information, call (214) 748-9393 or visit our homepage