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Neighborhood Credit Union
Routing #311079270
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Routing #311079270
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Routing #311079270
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ITM Specialist / Video Teller

Open Positions

Full-Time Locations: Oak Cliff (Dallas)

Job Description

Dynamic individual seeking to service members with their needs through an on-screen, video experience. Ability to proactively engage in professional, positive, and productive communication with members who are utilizing Interactive Teller Machines at remote locations.  Responsible for processing transactional requests, providing education on products and services, and facilitating guidance for digital needs. Excited to contribute to a team of dedicated individuals, striving to deliver a superb digital experience from a centralized location. With a commitment to being a learner and problem solver, this individual will always focus on doing the right thing for our members.

Duties & Responsibilities

  • Prepares for daily interactions with a professional mindset and an organized workstation, free of distractions.
  • Maintains a positive, professional appearance while communicating effectively through on-screen technology.
  • Proactively displays a teamwork mentality that mirrors the branch frontlines.
  • Provides world class service by greeting members with a smile and warm tone while serving members with remote transactions including:
    • Properly identifying members as outlined in procedures.
    • Processing deposits to share, share draft, and other savings accounts.
    • Monitoring deposit amounts and examining documents for endorsement and negotiability.
    • Disbursing cash.
    • Receiving loan payments.
    • Processing transfers between accounts as required.
    • Processing shared service center transactions.
    • Processing checks through Remote Deposit Capture platform, determining additional holds or releases, and communicating with members effectively, as necessary.
    • Guiding members through self-service handling of account maintenance requests through digital channels.
    • Facilitates member transactions that require additional layers of approval, as needed, utilizing sound decision making skills.
    • Completes reports related to productivity and ITM activity, with accountability for proper balancing.
    • Conducts necessary follow up by collaborating with internal departments to ensure consistent service standards.
    • Maintains knowledge of NCU products and processes, while strongly advocating our digital channels and always educating members on the ease of these services.
    • Actively educates members and cross-sells products and services by asking appropriate questions, uncovering member needs, and recommending the best solution.


  • High school diploma or equivalent (GED); plus one to two years related experience in a retail sales environment or related cash handling; or six months teller experience
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to calculate figures and amounts such as interest, percentages, ratios and basic algebraic expressions
  • Ability to meet required monthly sales goals
  • Ability to read and comprehend simple instructions, procedures, and correspondence
  • Ability to effectively present information in one-on-one and small group situations to members, potential members and other employees of the organization
  • Ability to apply common sense understanding to carry out instructions
  • Ability to operate standard office equipment, including telephone, 10-key by touch, facsimile machine, photocopier, etc

Want to be a part of the team?

We hope so! Apply online today.

Neighborhood Credit Union is an Equal Opportunity Employer.