Debit Card Dispute Specialist
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Full-Time: No open positions at this time. View all open positions.
Job Description
This position will support members and internal staff with debit card disputes and associated services which includes day-to-day functions, monthly and annual processes. All Operations Support employees will conduct interactions at the highest ethical behavior with all members while continually looking for process improvements.
Duties & Responsibilities
- Assumes responsibility for the effective and timely performance of assigned functions.
- Responds to member inquiries via phone, mail or electronic means (third party portal).
- Processes debit requests including but not limited to issue resolutions, card orders and disputes.
- Works assigned reports as required.
- Assist in creating and mailing Special Order Debit cards when needed.
- Assumes responsibility for establishing and maintaining professional business relations with customers, other financial institutions, and merchants.
- Works with card processor regarding any debit card dispute processing issues.
- Works with debit card networks as required to resolve dispute issues.
- Assumes responsibility for establishing and maintaining effective coordination and working relations with Company personnel and with management.
- Collaborates with other departments as needed to complete job functions.
- Communicates any issues or process improvements to leaders when identified
- Assumes responsibility for related duties as required or assigned.
- Any special projects that arise.
Knowledge and Experience
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education/Certification
- High school graduate or equivalent.
- Required Knowledge
- Knowledge of basic word processing, spreadsheet applications and understanding of credit union products and services as they are different from other financial institutions.
- Knowledge of Regulation E pertaining to debit card dispute processing.
- Experience Required
- Two to five years of related experience in banking or credit union industry.
- Experience with taking and filing disputes with major card brand or third-party service.
- Skills/Abilities
- Excellent communication and public relations skills.
- Ability to analyze accounts.
- Attentive to detail.
- Well organized.
- Ability to assist others.
- Able to use 10-key, PC, teller terminal, telephone, card machine, and all related business equipment.
- Excellent communication and public relations skills.
Want to be a part of the team?
We don't have any openings available for this position at this time, but please check back soon!
Neighborhood Credit Union is an Equal Opportunity Employer.