Skip Navigation Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view,download Adobe® Acrobat Reader.
Neighborhood Credit Union
Routing #311079270
Close search

What can we help you find?

Routing #311079270
Apply For LoanLoans
Close online banking

Online Banking

Routing #311079270
Laptop computer on a desk with coffee and notepad

Debit Card Dispute Specialist

Open Locations

Full-Time: No open positions at this time. View all open positions.


Job Description

This position will support members and internal staff with debit card disputes and associated services which includes day-to-day functions, monthly and annual processes. All Operations Support employees will conduct interactions at the highest ethical behavior with all members while continually looking for process improvements.

Duties & Responsibilities

  • Assumes responsibility for the effective and timely performance of assigned functions.
    • Responds to member inquiries via phone, mail or electronic means (third party portal).
    • Processes debit requests including but not limited to issue resolutions, card orders and disputes.
    • Works assigned reports as required.
    • Assist in creating and mailing Special Order Debit cards when needed.
  • Assumes responsibility for establishing and maintaining professional business relations with customers, other financial institutions, and merchants.
    • Works with card processor regarding any debit card dispute processing issues.
    • Works with debit card networks as required to resolve dispute issues.
  • Assumes responsibility for establishing and maintaining effective coordination and working relations with Company personnel and with management.
    • Collaborates with other departments as needed to complete job functions.
    • Communicates any issues or process improvements to leaders when identified

  • Assumes responsibility for related duties as required or assigned.
    • Any special projects that arise.

Knowledge and Experience

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Education/Certification
    • High school graduate or equivalent.
  • Required Knowledge
    • Knowledge of basic word processing, spreadsheet applications and understanding of credit union products and services as they are different from other financial institutions.  
    • Knowledge of Regulation E pertaining to debit card dispute processing.
  • Experience Required
    • Two to five years of related experience in banking or credit union industry.
    • Experience with taking and filing disputes with major card brand or third-party service.
  • Skills/Abilities
    • Excellent communication and public relations skills.
    • Ability to analyze accounts.
    • Attentive to detail.
    • Well organized.
    • Ability to assist others.
    • Able to use 10-key, PC, teller terminal, telephone, card machine, and all related business equipment.

Want to be a part of the team?

We don't have any openings available for this position at this time, but please check back soon!

Neighborhood Credit Union is an Equal Opportunity Employer.