Collector

Open Positions

Job Description

Are you ready to transform the world of debt recovery into an exciting adventure? As a Collector, you'll be the hero helping members regain financial stability while providing top-notch service. Your role includes recovering outstanding debts on loans, credit cards, and share accounts, all while ensuring compliance with relevant laws and regulations. Join us to make a real impact, grow your career, and become a part of our positive and innovative work environment.

Duties & Responsibilities

• Assumes responsibility for the effective and timely performance of assigned functions.
  • Locates and contacts delinquent borrowers primarily by telephone to encourage prompt repayment of
    delinquent accounts and provides credit counseling to members in financial difficulty.
  • Records information about financial status of member and status of collection efforts in the appropriate records of the credit union.
  • Plans course of action to recover outstanding payments.
  • Investigates and resolves discrepancies in payment and/or accounts.
  • Negotiates payment deadline, payment plans and accepts payments using electronic cash management.
  • Makes recommendations to take action to repossess, hire a door knock service, begin legal action, settle the account for less than balance, offer an extension or a workout.
  • Works deficiency balance accounts for possible work-out plans prior to sending to outside agency.

• Assumes responsibility for establishing and maintaining professional business relations with Members, and other professional businesses.
  
  • Responsible for Direct communication as it relates to repossession agents, tow/wrecking companies, attorneys, insurance companies, and other vendors.
  • Addresses complaints and resolves problems.

• Assumes responsibility for establishing and maintaining effective coordination and working relations with credit union personnel and with management.
  • Attends and participates in meetings as required.
  • Maintains strong working relations and communications with Credit Union personnel.
  • Complies and stays informed of all Federal, State, and local acts and/or laws.

• Assumes responsibility for related duties as required or assigned.
  • Performs other functions that might be needed from time to time and assists others to complete tasks
    and work assignments.
  • Ensures that the work area is clean, secure, and well maintained.
  • Achieves goals and targets.

Knowledge and Experience