
Collector
Open Positions
Full-Time: Corporate Office (North Dallas)
Job Description
Are you ready to transform the world of debt recovery into an exciting adventure? As a Collector, you'll be the hero helping members regain financial stability while providing top-notch service. Your role includes recovering outstanding debts on loans, credit cards, and share accounts, all while ensuring compliance with relevant laws and regulations. Join us to make a real impact, grow your career, and become a part of our positive and innovative work environment.
Duties & Responsibilities
Other duties may be assigned.
- Assumes responsibility for the effective and timely performance of assigned functions.
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Locates and contacts delinquent borrowers primarily by telephone to encourage prompt repayment ofdelinquent accounts and provides credit counseling to members in financial difficulty.
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Records information about financial status of member and status of collection efforts in the appropriate records of the credit union.
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Plans course of action to recover outstanding payments.
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Investigates and resolves discrepancies in payment and/or accounts.
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Negotiates payment deadline, payment plans and accepts payments using electronic cash management.
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Makes recommendations to take action to repossess, hire a door knock service, begin legal action, settle the account for less than balance, offer an extension or a workout.
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Works deficiency balance accounts for possible work-out plans prior to sending to outside agency.
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- Assumes responsibility for establishing and maintaining professional business relations with Members, and other professional businesses.
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Responsible for Direct communication as it relates to repossession agents, tow/wrecking companies, attorneys, insurance companies, and other vendors.
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Addresses complaints and resolves problems.
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Assumes responsibility for establishing and maintaining effective coordination and working relations with credit union personnel and with management.
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Attends and participates in meetings as required.
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Maintains strong working relations and communications with Credit Union personnel.
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Complies and stays informed of all Federal, State, and local acts and/or laws.
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Assumes responsibility for related duties as required or assigned.
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Performs other functions that might be needed from time to time and assists others to complete tasksand work assignments.
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Ensures that the work area is clean, secure, and well maintained.
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Achieves goals and targets.
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Knowledge and Experience
- Education/Certification
- High school graduate or equivalent.
- Required Knowledge
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Knowledge of collection procedures, lending regulations and related laws and regulations.
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Understanding of Company policies
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Basic understanding of the U.S. Bankruptcy Code.
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- Experience Required
- Previous collections experience.
- Skills/Abilities
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Excellent communication and public relations skills.
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Ability to compose written reports, business correspondence and procedures
- Ability to analyze accounts, define problems, collect data and draw valid conclusions.
- Attentive to detail.
- Ability to calculate figures and amounts such as interest, percentages and compute rates and ratios
- Able to use PC, teller terminal, telephone, card machine, and all related business equipment.'
- Solid skill level with Microsoft Office Suite, especially Microsoft Word and Excel.
- Self-starter and resourceful with the ability to work well both independently as well as in a team environment.
- Possess excellent organizational skills with the ability to work on multiple tasks simultaneously.
- Must maintain a high level of confidentiality.
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Want to be a part of the team?
We hope so! Apply online today.
Neighborhood Credit Union is an Equal Opportunity Employer.