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Neighborhood Credit Union
Routing #311079270
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Routing #311079270
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Routing #311079270
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Open Positions

Full-Time: Corporate Office (North Dallas)

Job Description

Are you ready to transform the world of debt recovery into an exciting adventure? As a Collector, you'll be the hero helping members regain financial stability while providing top-notch service. Your role includes recovering outstanding debts on loans, credit cards, and share accounts, all while ensuring compliance with relevant laws and regulations. Join us to make a real impact, grow your career, and become a part of our positive and innovative work environment.

Duties & Responsibilities

Other duties may be assigned.
  • Assumes responsibility for the effective and timely performance of assigned functions.
    • Locates and contacts delinquent borrowers primarily by telephone to encourage prompt repayment of
      delinquent accounts and provides credit counseling to members in financial difficulty.
    • Records information about financial status of member and status of collection efforts in the appropriate records of the credit union.
    • Plans course of action to recover outstanding payments.
    • Investigates and resolves discrepancies in payment and/or accounts.
    • Negotiates payment deadline, payment plans and accepts payments using electronic cash management.
    • Makes recommendations to take action to repossess, hire a door knock service, begin legal action, settle the account for less than balance, offer an extension or a workout.
    • Works deficiency balance accounts for possible work-out plans prior to sending to outside agency.
  • Assumes responsibility for establishing and maintaining professional business relations with Members, and other professional businesses.
    • Responsible for Direct communication as it relates to repossession agents, tow/wrecking companies, attorneys, insurance companies, and other vendors.
    • Addresses complaints and resolves problems.
  • Assumes responsibility for establishing and maintaining effective coordination and working relations with credit union personnel and with management.
    • Attends and participates in meetings as required.
    • Maintains strong working relations and communications with Credit Union personnel.
    • Complies and stays informed of all Federal, State, and local acts and/or laws.
  • Assumes responsibility for related duties as required or assigned.
    • Performs other functions that might be needed from time to time and assists others to complete tasks
      and work assignments.
    • Ensures that the work area is clean, secure, and well maintained.
    • Achieves goals and targets.

Knowledge and Experience

  • Education/Certification
    • High school graduate or equivalent.
  • Required Knowledge
    • Knowledge of collection procedures, lending regulations and related laws and regulations.
    • Understanding of Company policies
    • Basic understanding of the U.S. Bankruptcy Code.
  • Experience Required
    • Previous collections experience.
  • Skills/Abilities
    • Excellent communication and public relations skills.
    • Ability to compose written reports, business correspondence and procedures
    • Ability to analyze accounts, define problems, collect data and draw valid conclusions.
    • Attentive to detail.
    • Ability to calculate figures and amounts such as interest, percentages and compute rates and ratios
    • Able to use PC, teller terminal, telephone, card machine, and all related business equipment.'
    • Solid skill level with Microsoft Office Suite, especially Microsoft Word and Excel.
    • Self-starter and resourceful with the ability to work well both independently as well as in a team environment.
    • Possess excellent organizational skills with the ability to work on multiple tasks simultaneously.
    • Must maintain a high level of confidentiality.

Want to be a part of the team?

We hope so! Apply online today.

Neighborhood Credit Union is an Equal Opportunity Employer.