Card Specialist

Open Locations

Full-Time Opening: North Dallas Corporate Office

Job Description

Supports essential back-office processes in the areas of member accounts, products, services, account related discrepancies, daily clearings and electronic delivery systems.

Duties & Responsibilities

• Responds to member inquiry via mail, fax and/or internal requests regarding the operation of accounts, adding or deleting service features on various accounts and resolving account discrepancies.
• Accountable for all credit card related functions including but not limited to account balances, payment information, authorizations, name and address updates, account adjustments, statements, PIN information, and ordering replacement/additional card.  Also responsible for updating account related to fraud/stolen cards, tracking fraud and reviewing necessary reports. 
• Responsible for providing information to accounting related to the appropriate GLs in timely manner. 
• Responsible for processing and tracking all debit card/atm disputes for both internal and external cards via phone, email, fax or text.  
• Answer members inquiries on travel, limit increases, card ordering, card activation issues and other issues with their debit card via phone, email, fax or text.
• Responsible for working various debit card and credit card reports.
• Supports the products and services of the credit union by interfacing with other departments to ensure timely and effective member service.
• Performs such other functions that might be needed from time to time and assists others to complete tasks and work assignments. Other duties may be assigned. 
  

Requirements

• High school diploma or equivalent (GED) ; some college preferred
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to calculate figures and amounts such as interest, percentages, rate and ratios
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to read, analyze and interpret instructions, procedures and regulations
• One to two years PC experience including mainframe, word-processing and spreadsheet applications
• One to two years’ experience in processing debit/credit card disputes; working knowledge of Visa or MasterCard Rules and Regulations is preferred. 
• Familiar with the differences in products and services offered by other financial institutions to those offered by the credit union