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Neighborhood Credit Union
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Routing #311079270
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Routing #311079270
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Card Specialist

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Full-Time: No open positions at this time. View all open positions.


Job Description

This position supports members with debit card services which include day-to-day functions, monthly and annual processes. The Card Specialist will conduct interactions at the highest ethical behavior with all members while continually looking for process improvements.

Essential Duties and Responsibilities

  • Assumes responsibility for the effective and timely performance of assigned functions.
    • Responds to member inquiries via phone, mail or electronic means (third party portal).
    • Processes debit card requests including but not limited to issue resolutions, card orders and disputes.
    • Works assigned reports as required.
    • Assists Operations leadership in general ledger reconciliation.
    • Assists in creating and mailing special order debit cards when needed.
  • Assumes responsibility for establishing and maintaining professional business relations with customers, other financial institutions, and merchants.
    • Works with card processor regarding any card issues (shipping delays, dispute status).
    • Responds to escalated member calls from Cards Services, Card Processor or other areas when received.
    • Assumes responsibility for establishing and maintaining effective coordination and working relations with Company personnel and with management.\Collaborates with other departments as needed to complete job functions.     
    • Communicates any issues or process improvements to leaders when identified.
  • Assumes responsibility for related duties as required or assigned.
    • Any special projects that arise.

Knowledge and Experience

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Education/Certification
    • High school graduate or equivalent.
  • Required Knowledge
    • Knowledge of basic word processing, spreadsheet applications and understanding of credit union products and services as they are different from other financial institutions.
  • Experience Required
    • One to two years of related experience.
  • Skills/Abilities
    • Excellent communication and public relations skills.
    • Ability to analyze accounts.
    • Attentive to detail.
    • Well organized.
    • Ability to assist others.
    • Able to use 10-key, PC, teller terminal, telephone, card machine, and all related business equipment.

Want to be a part of the team?

We don't have any openings available for this position at this time, but please check back soon!

Neighborhood Credit Union is an Equal Opportunity Employer.