Card Specialist
Open Locations
Full-Time: Corporate Office (North Dallas)
Job Description
This position supports members with debit card services which include day-to-day functions, monthly and annual processes. The Card Specialist will conduct interactions at the highest ethical behavior with all members while continually looking for process improvements.
Essential Duties and Responsibilities
- Assumes responsibility for the effective and timely performance of assigned functions.
- Responds to member inquiries via phone, mail or electronic means (third party portal).
- Processes debit card requests including but not limited to issue resolutions, card orders and disputes.
- Works assigned reports as required.
- Assists Operations leadership in general ledger reconciliation.
- Assists in creating and mailing special order debit cards when needed.
- Assumes responsibility for establishing and maintaining professional business relations with customers, other financial institutions, and merchants.
- Works with card processor regarding any card issues (shipping delays, dispute status).
- Responds to escalated member calls from Cards Services, Card Processor or other areas when received.
- Assumes responsibility for establishing and maintaining effective coordination and working relations with Company personnel and with management.\Collaborates with other departments as needed to complete job functions.
- Communicates any issues or process improvements to leaders when identified.
- Assumes responsibility for related duties as required or assigned.
- Any special projects that arise.
Knowledge and Experience
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education/Certification
- High school graduate or equivalent.
- Required Knowledge
- Knowledge of basic word processing, spreadsheet applications and understanding of credit union products and services as they are different from other financial institutions.
- Experience Required
- One to two years of related experience.
- Skills/Abilities
- Excellent communication and public relations skills.
- Ability to analyze accounts.
- Attentive to detail.
- Well organized.
- Ability to assist others.
- Able to use 10-key, PC, teller terminal, telephone, card machine, and all related business equipment.
- Excellent communication and public relations skills.
Want to be a part of the team?
We don't have any openings available for this position at this time, but please check back soon!
Neighborhood Credit Union is an Equal Opportunity Employer.