Neighborhood Credit Union

Online Banking FAQ’s

How do I login and get started in Online Banking?

For your first-time logging into Online Banking, enter your Username and Password. Your temporary password is the last 4 digits of the primary member’s SSN. You will then be prompted to change your password. You must set up your account through our website before you will be able to access it through the MyNCU App.

How do I change my PIN?

You may customize your PIN number within Online Banking by starting a Secure Chat and Email or by selecting Secure Email Form with the last four digits of the card number and the current PIN under ‘Additional Services’. You may also customize or change your PIN by visiting one of our branch locations.

Can I order checks online?

Yes, you can order and reorder checks by clicking on ‘Deluxe Check Ordering’ to order. This service provides a safe, secure and user-friendly environment to customize your check style, print style and imprint style.

Can I view check images?

Yes, view the front and back of your processed checks immediately with our free, new Online Check Images service.

Bill Pay FAQ’s

MyNCU Remote Deposit FAQ’s

Text Message Banking FAQ’s

If you have additional questions, please contact Member Services at 214.748.9393.