Neighborhood Credit Union

Automated Visa Fraud Alerts

Help manage your account activity and quickly identify potentially fraudulent transactions. When you provide us with your mobile number, we will automatically sign you up to receive automated alerts to your mobile device using Text Messaging and/or Pre-Recorded Digital Voice Phone Calls.


How it Works

  • A text message and/or pre-recorded voice call may be sent to your mobile device when there is a suspicious transaction(s) identified on your credit or debit card.
  • Simply reply to the text to confirm whether or not you recognize the transaction(s).
  • If you reply to the text that you do not recognize the transaction(s), you will receive a text response back asking you to call Fraud Detection at 1-888-918-7313 to report the fraudulent transaction(s) and close the card. A block will be placed on your credit or debit card to protect from further fraudulent transactions until you call us.
  • If you reply to the text that you recognize the transaction(s), your card will remain available for use.
  • If you do not reply to the text within 30 minutes, a pre-recorded voice call may be attempted at your mobile device and home phone number listed on your account. Please listen, review and respond to the validity of each transaction.
  • To reply to the pre-recorded message left on your phone, please call the number provided in the message to tell us whether or not you recognize the transaction(s).
  • To cancel, send “STOP” to 72488 at anytime. Carriers are not responsible for undelivered messages.


How to Register

You will be taken to a third party site to enter and confirm your mobile phone number, along with your Visa card number.


More Information


Message and Data Rates May Apply

By entering a mobile number you certify that you are the account holder, or have account holder’s permission to do so. Registration will apply to the card number being registered and, if a replacement card is ever issued to you with a new card number, then to the new card number, until such time as you revoke your registration. For help or information on this program send “HELP” to 72488. For additional assistance call the customer service number on the back of your card, access the “FAQ” page within this site, or call 1-855-887-9760.