2021 Severe Weather Updates
2021 Severe Weather Updates
UPDATE: February 19, 2021
8:00 A.M.
The power grid outages are improving and the weather is trending warmer which is having a positive effect on our branches and services. Our branch drive-thrus will open at 10am today with the exception of our Highland Village and Uptown branches.
We encourage you to reach out to our Member Services staff to assist you by secure email, by text, and secure chat, available 9am to 5pm today. Please expect delays due to limited staffing.
We appreciate your patience and understanding with services and responses that could be intermittent and slower than usual.
The MyNCU Mobile App and Online Banking are available for your banking needs. Easily check your balances, deposit a check, transfer money between accounts, or make a Neighborhood CU loan payment.
For more assistance options, please visit our contact us webpage.
UPDATE: February 18, 2021
8:30 A.M.
The weather conditions and power grid outages continue to affect our branches and some services. All Neighborhood Credit Union branches will be closed on Thursday, February 18, 2021.
We encourage you to reach out to our Member Services staff to assist you by secure email, by text, and secure chat, available 9am to 5pm today. Please expect delays due to limited staffing.
Neighborhood CU Employees have also been impacted by the extreme weather, causing our Member Services and Lending teams to be operating at a reduced capacity. We appreciate your patience and understanding with services and responses that could be intermittent and slower than usual.
The MyNCU Mobile App and Online Banking are available for your banking needs. Easily check your balances, deposit a check, transfer money between accounts, or make a Neighborhood CU loan payment.
UPDATE: February 17, 2021
9:40 A.M.
Ongoing power outages and weather conditions continue to affect our branches and communication services. Branches and teams such as Member Services and Lending will be closed today, Wednesday, February 17, 2021.
We will continue to update you via email, social media, and on our website as the situation evolves. Information regarding Thursday, February 18, 2021 will be provided before 9am tomorrow.
For more assistance options, please visit our contact us webpage.
Thank you for your understanding and for being a valued member.
We will continue to update you via email, social media, and on our website as the situation evolves. Information regarding Thursday, February 18, 2021 will be provided before 9am tomorrow.
For more assistance options, please visit our contact us webpage.
Thank you for your understanding and for being a valued member.
February 16, 2021
9:00 A.M.
Due to the severe weather conditions and power grid outages, all Neighborhood Credit Union branches and Member Services will be closed on Tuesday, February 16, 2021. The outages affected our ability to assist through our phone number and email.
The MyNCU Mobile App and Online Banking are available for your banking needs. Easily check your balances, deposit a check, transfer money between accounts, or make a Neighborhood CU loan payment.
Thank you for your understanding and your patience. We will keep you updated as possible. Please use our website and social media for updates.
Manage Your Account From the Warmth and Safety of Your Own Home
- Open an account(Opens in a new Window)
- Apply for a loan(Opens in a new Window)
- Check your balance(Opens in a new Window)
- View eStatements(Opens in a new Window)
- Debit Card Lock(Opens in a new Window)
- Mobile Deposit (Opens in a new Window)(MyNCU Mobile App only. View the Mobile Deposit Guide)
- Update contact info(Opens in a new Window) (Online Banking only)
- External Funds Transfer(Opens in a new Window) (Online Banking only)
If you’re not yet using our digital tools:
Current Open Locations: Drive Thru Only
| Anna | Arlington | Coppell | N. Dallas |
| Duncanville | Grand Prairie | Lancaster | Mesquite |
| Prosper | Richardson |