Neighborhood Credit Union

did-u-know

Did you know?

Upon request, members can review or receive a copy of the most recent version of the following credit union documents:

• Balance sheet and income statement
• Summary of the most recent annual audit
• Written board policy regarding access to the articles of incorporation, bylaws, rules, guidelines, board policies and copies, thereof
• Internal Revenue Service Form 990

Any of the information above can be requested in person at one of our branches or if you would prefer to send a written request, please send requests to: Neighborhood Credit Union, P.O. Box 803476, Dallas, TX 75380-3476


Annual Notice

Annual Notice Regarding Non-VISA® Pinless Debit Transactions

You may use your VISA® Debit Card to initiate both VISA debit transactions and non-VISA debit transactions without using a personal identification number (PIN) to authenticate the transactions. To initiate a VISA debit transaction, you may sign a receipt, provide a card number or swipe your card through a point-of-sale (POS) terminal and choose to route the transaction over a VISA network. To initiate a non- VISA debit transaction, you may enter a PIN at a point-of sale terminal or, for certain bill payment transactions, provide the account number for an e-commerce or mail/telephone order transaction after clearly indicating a preference to route it as a non-VISA transaction. We have enabled non- VISA debit transaction processing on the CU24, Accel, Pulse and Plus network(s). The rights and protections applicable only to VISA debit transactions, including additional consumer liability limits and streamlined error resolution procedures, as described in your Electronic Fund Transfers Agreement and Disclosure will not apply to transactions processed through non-VISA networks. Please contact NCU with any questions you may have regarding this notice.


Complaint Notice

If you have a problem with the services provided by this credit union, please click here for information on how to make a complaint.