Neighborhood Credit Union

​A Message from the CEO

Hello,

I can’t believe that August is upon us and 2018 is more than halfway over. There are a number of system enhancements in the works at Neighborhood Credit Union and I’m excited to share with you the benefits these changes will bring to you.

One enhancement has already occurred as we upgraded our core operating system last month.  Thank you for your patience and understanding as we performed this task.  Upgrading our system will allow our technology team to concentrate on member focused improvements to help us operate more efficiently and better serve you.

We are also in the process of improving your debit cards. We want you to feel safe when you use your debit card, and are moving to a new card processor who will provide increased security measures to monitor and deter fraud. The new cards will also be higher quality and have an updated look.

Our phone system is similarly getting an upgrade to be more intuitive and route you to the person you need to speak with more quickly. It will have the option for us to call you back in the order you called in without waiting on hold. We hope you won’t miss the on hold music too much!

As your credit union, our guiding mission is to empower your financial success.  We are continuously looking for strategic opportunities to bring in more resources that will aid us in better serving all of your financial needs.

Thank you for your continued membership and involvement with Neighborhood Credit Union. Without you, we wouldn’t be where we are today.

Sincerely,

Chet Kimmell
President/CEO
Neighborhood Credit Union

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